Summary
Overview
Work History
Education
Skills
Academic Projects Internships Recognitions
Personal Information
Languages
Websites
Certification
Timeline
Generic
Sivaprakasam Sockalingam

Sivaprakasam Sockalingam

Trichy

Summary

Adaptable Application Specialist with an extensive background in a wide variety of industries and application systems, including Healthcare and Aviation systems. A passion for efficiency and quality with exceptional technical skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Application Analyst

Information Systems Associates(ISA)
Bangalore
12.2023 - Current
  • Maintaining/Supporting online reservation system for a leading Airline.
  • Application support primarily focused on ticket analysis & resolution, service desk process and adherence to SLA standards.
  • Usage of JIRA & Confluence to document issues.
  • Reproduce issues in lower environments; troubleshoot and debug issues to identify resolutions; engage relevant teams whenever necessary to expedite and resolve them.
  • Kibana as logging tool mechanism to triage and troubleshoot issues
  • Hands-on experience with Analytical/Monitoring tools such as Grafana, Quantum Metric & CRM tool Site 24x7
  • Support deployment activities with Jenkins & Change (CHG) Requests
  • Rest API implementation & validation for web services.

Senior Software Engineer

Carelon Global Solutions
12.2020 - 11.2023
  • Java Application support, analysis, troubleshooting & monitoring for 10+ Java Applications, including SWAT calls(Tech bridges) and triage for quick resolution & batch job fixes
  • INC Management in ServiceNow Tool and to provide resolution within SLA
  • CHG Ticket Management in ServiceNow Tool–Timeline Planning for App releases & Exception Approvals process - CMDB - Disaster Recovery(DR) Documentation for Legacy Applications
  • Hands-on support experience with Unix/Linux servers, shell scripting for application batches/jobs
  • Developed health urls for SpringBoot applications to ensure smoother monitoring process
  • Worked on WebSphere JVM’s with DB2 connectivity scenarios using IBM Data Studio
  • Heap analysis & dumps, Wily tool usage & performance monitoring
  • SOAP, Rest API Services implementation & validation
  • Hands-on experience with Github, Bamboo and UCDeploy for commits & deployments
  • Checkmarx, log4j & Snyk code, static and security vulnerability remediation
  • Regular user/customer interactions to understand issues, troubleshoot/debug to determine RCA and provide resolutions
  • Bitbucket Code Migration & tech stack upgrade from ClearCase in coordination with DevOps
  • Quarterly Audit Processing of Application Commits in Bitbucket/CHG Tickets for Tier 1 Apps.

Software Engineer

Accenture
07.2017 - 11.2020
  • Worked on JDK and spring upgrade for Legacy Applications and its batches (shell scripts).
  • Successfully completed WebSphere Liberty Upgrade for 20+ apps from 17.0.0.2 to 20.0.0.2 for all Legacy applications.
  • Independently worked & coordinated with IBM WebSphere Team on bringing two new JVM’s from DEV environment to Production.
  • Worked on Rest service API calls & UI Enhancements in frontend & backend with Java, SQL & JavaScript.
  • Worked on the first Veracode projects, which enhanced security and performance of the application
  • Successfully migrated Oracle database from 11g to 12c for Legacy apps with 17 impacted applications which were handled on-time with client expectations
  • Supported the enhancement of Oracle Automation Tool, a java-based utility containing executable jar files, compares database schemas and finding out the discrepancies between the schemas in the form of Excel report.
  • Worked in Lights-On Support Team – Reporting, Monitoring & Deployment Activities.

Education

B.Tech (IT) -

SVCE, Anna University
01.2017

12th -

Campion Anglo Indian Higher Secondary School
01.2013

10th -

Campion Anglo Indian Higher Secondary School
01.2011

Skills

  • Unix/Linux/SQL
  • Java
  • Shell scripting
  • Bitbucket/Clearcase
  • Git
  • ServiceNow Change Request (CHG) & Incident Management(ITSM)
  • SAP Business Objects(BO) & Crystal Reporting
  • Kibana
  • Bamboo/UDeploy
  • Websphere
  • Wily
  • Jenkins
  • Postman/SOAP
  • Heap Analyzer
  • Liberty
  • IBM Data Studio
  • Maven
  • Java-spring MVC
  • JSP
  • Customer service

Academic Projects Internships Recognitions

  • Attended internship at HCL & HP Enterprises on Cloud Computing.
  • 2 best team & 1 individual award from Accenture Leadership– Oracle Migration, Veracode Mitigation & WebSphere Migration
  • 4 IMPACT awards from Carelon Global Solutions for resolution of production issues, Mainframe Analysis, remediation of log4j vulnerabilities in shell scripts & Modernizing Scripts for EFX.

Personal Information

  • Age: 28 years
  • Date of Birth: 11/18/95

Languages

  • English
  • Tamil
  • French

Certification

  • Completed NIIT Java certification.
  • Attended internship at HCL & HP Enterprises on Cloud Computing.
  • Pursuing ITIL certification.

Timeline

Senior Application Analyst

Information Systems Associates(ISA)
12.2023 - Current

Senior Software Engineer

Carelon Global Solutions
12.2020 - 11.2023

Software Engineer

Accenture
07.2017 - 11.2020

B.Tech (IT) -

SVCE, Anna University

12th -

Campion Anglo Indian Higher Secondary School

10th -

Campion Anglo Indian Higher Secondary School

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Sivaprakasam Sockalingam