Sivaprakash S
Desktop Support Engineer
Krishnagiri
Summary
Results-oriented Desktop Support Engineer with 1+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Desktop Support Engineer
Insiza Technologies & Pvt Ltd
Krishnagiri
03.2023 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
System Administrator
SANGEETHA MOBILE PVT LTD
Krishnagiri
06.2019 - 11.2019
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
B.sc - Mathematics
Govt Arts College
Krishnagiri 06.2016 - 05.2019
Skills
Remote Diagnostics
Application installations
Cloud-Based Software Deployment
Debugging
Technical issues analysis
Application support
Desktop support
Timeline
Desktop Support Engineer
Insiza Technologies & Pvt Ltd
03.2023 - Current
System Administrator
SANGEETHA MOBILE PVT LTD
06.2019 - 11.2019
B.sc - Mathematics
Govt Arts College
06.2016 - 05.2019