Jira, Confluence
SIVARAJ M
Business Analyst
Coimbatore
Summary
Experienced Business Analyst with 6 years of expertise in Business Analysis, Project Management, and Solution Architecture. Specializes in AI integration, SaaS development, and leading cross-functional teams to implement advanced technology solutions. Proficient in translating complex business requirements into scalable technical solutions, improving operational efficiency, reducing costs, and driving performance improvements in diverse industries.
Overview
6
6
years of professional experience
4034
4034
years of post-secondary education
Work History
Business Analyst
Mahat.ai
04.2024 - Current
- Spearheading AI-driven workflow automation projects to improve operational efficiency by 25%
- Led the end-to-end delivery of multiple SaaS and enterprise applications, ensuring that solutions align with client needs and strategic goals
- Collaborated with product teams to incorporate AI agents into business processes, reducing manual workloads by 30%
- Project Management: Delivered projects from initiation to launch, meeting client KPIs and ensuring high-quality deliverables within timelines
- Solution Architecture: Integrated cloud-based solutions and business requirements, driving process automation and improving performance
- Engaged with customers to provide strategic insights and recommendations for future product directions based on feedback and industry trends
Business Analyst & Technical Support Lead
Softworks Technologies
06.2020 - 04.2024
- Managed dual roles of Business Analyst and Technical Support Lead, contributing to both functional requirements gathering and resolution of complex technical issues
- Collaborated with cross-functional teams to develop detailed user stories, epics, and features, ensuring alignment with Agile principles
- Led the development of customized solutions, optimizing client operations across various domains including CRM and Compliance Management.
- Improved system stability and uptime by 40% through the implementation of proactive monitoring strategies using New Relic and Postman for performance testing
- Conducted UAT training and developed user manuals to ensure stakeholder adoption of new systems and features
- Led root cause analysis (RCA) for critical system issues, delivering timely resolutions and reducing service desk volume by 20%
Functional Consultant
Softworks Technologies
06.2019 - 06.2020
- Implemented customized software solutions to improve business processes for clients in the compliance and staff augmentation
Education
Master of Information Technology - Enterprise Management
University of South Australia
Adelaide, South Australia06.2018
Bachelor of Information Technology - B.Tech
PSNA College of Engineering And Technology
Dindigul, Tamil Nadu08.2015
Skills
- Effective communication
- Analytical problem-solving
- Critical thinking abilities
- Team leadership
- Effective user manuals
- Functional Writing
- Client Management
- Cross-functional Team Management
- Agile project management
- Coordinating product rollouts
- Effective prioritization
- Proficient time management
- Consistent software delivery
Presentation And Awards
Awarded Golden Eagle at Softworks Technologies for outstanding performance in delivering high-quality, customer-centric solutions.
Summary Of Projects
- Fleet Focus: Delivered a unified platform for mining industry for production planning, equipment management, and remote monitoring, improving equipment uptime by 30%.
- Road Ready: Led the development of a fleet management application, improving scheduling, vehicle usage, and performance reporting, reducing operational costs by 15%.
- Ukan: Developed a SaaS platform to manage distribution processes, enhancing order management, post-sales support, and operational efficiency.
- NexGen: Implemented a SaaS platform for staff augmentation, improving staffing efficiency and streamlining client management.
- AI Workflow Automation: Integrated AI agents into business processes, improving operational efficiency by 20% and reducing manual tasks.
Software
MS Office Suit, Power BI
Postman
MS Visio, Figma, Drawio, Balasamiq
ChatGPT, Google AI Studio, Deepseek,
Windsurf
SQL, Reset APIs
Timeline
Business Analyst
Mahat.ai
04.2024 - Current
Business Analyst & Technical Support Lead
Softworks Technologies
06.2020 - 04.2024
Functional Consultant
Softworks Technologies
06.2019 - 06.2020
Master of Information Technology - Enterprise Management
University of South Australia
Bachelor of Information Technology - B.Tech
PSNA College of Engineering And Technology
Similar Profiles
Ancy Patricia MuthusamyAncy Patricia Muthusamy
Salesforce Administrator at Cognizant Technologies SolutionsSalesforce Administrator at Cognizant Technologies Solutions
Nishanth SenthamilNishanth Senthamil
Cyber Security Analyst at AccentureCyber Security Analyst at Accenture
Dr Grace Jebakani SweetyDr Grace Jebakani Sweety
HOD Cum Professor Research at Ganga College of Nursing, CoimbatoreHOD Cum Professor Research at Ganga College of Nursing, Coimbatore
Vijay AVijay A
Sr. Business Development Representative at Objectways Technologies Pvt Ltd.Sr. Business Development Representative at Objectways Technologies Pvt Ltd.
Maneesh MoturiManeesh Moturi
Business Analyst at CloudTara TechnologiesBusiness Analyst at CloudTara Technologies