Siva Rajesh Akula
Hyderabad
Summary
Results-driven Lead Control Management Officer with extensive experience in risk analysis, compliance enforcement, and operational risk management. Proven ability to enhance processes and mitigate risks within technology divisions, ensuring alignment with organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Control Management Officer (Vice President)
Wells Fargo India Solutions Pvt. Ltd
Hyderabad
03.2019 - Current
- As part of the Technology Business Control Management (BCM) team, I am supporting Consumer Technology (CT) division as a Risk and Control partner.
- Perform risk analysis, compliance enforcement to safeguard organizational objectives while identifying and addressing IT operational risks and process vulnerabilities.
- Assess the observations raised by technology teams and address it with appropriate solution by creating issue/policy exception.
- Support the issue management lifecycle - Capture, Plan, Mitigate & Monitor, Sustainability, and Validation & Closure.
- Perform independent review of Major Incident to see if there is any control breakdown.
- Assess for financial loss due to the major incidents and create operational risk event as needed.
- Support technology teams for audits by internal audit team.
- Perform thematic analysis of Major incidents and derive top areas for improvement.
- Collaborate with central BCM teams and create enterprise issues as needed.
- Conduct awareness sessions to Technology teams on how to be compliant with respect to the controls.
- Perform control testing which includes TOD (Test Of Design) and TOP (Test Of Performance).
- Design the new control as per the business requirements and develop control procedure documents.
- Performed periodic and targeted assessment of CT applications in order to proactively identify areas requiring attention in terms of control deficiencies and/or operational risk.
- Lead a team to perform Thematic Analysis of Customer impacting incidents across the Division and provide recommendations for technology teams to address observed Control gaps and process enhancements.
- Conduct workshops to educate Technology leadership with the latest RCSA (Risk and Control Self-Assessment) guidelines.
- Key Achievements: As part of the Targeted Risk Assessment team, contributed to the creation of the framework for the program and designed the assessment questionnaire for the Stakeholders.
- Technology Spotlight award - It's an award given for individual team member for outstanding and innovative contribution.
- Efforts in all functional areas were duly recognized by Leadership. Got promoted to the next level in Jan 2023 based on the leadership qualities and proficiency displayed.
Associate
Cognizant Technology Solutions
Hyderabad
12.2015 - 03.2019
- As part of Web Hosting Admin for a Money transfer client, USA. I was involved in the end to end support, deployment of enterprise applications.
- Installed, configured, and maintained WebSphere Application Server versions 6.x, 7.x, 8.x.
- Configured WebSphere resources like JDBC providers, JDBC data sources, connection pooling.
- Installed, configured IHS, Apache webservers in Linux environment.
- Installation and configuration of JBOSS EAP server.
- Setup of High available clustered JBOSS App server environment using multiple Domain managed servers.
- Deployment of J2EE applications (JAR, WAR, EAR, BAR files) to JBOSS/WebSphere/MB/MQ instances using web console and CLI interfaces.
- Responsible for creating clusters, cluster members to implement High Availability and Workload Management.
- Responsible for general WAS admin tasks like stop and start of Application servers.
- Configuring the Web Server Plug-in to IBM Web Sphere Application Server.
- Creation of server groups and profile assignments to the server groups in a domain.
- Configuration of JDBC Data sources and connection pools.
- Client interaction to make sure the high priority P1 tickets are taken care properly.
- Tuning of JVM parameters to achieve better performance.
- Worked on Big IP F5 load balancer to enable/disable traffic.
- Experienced in doing deployment & certificate updates in IBM data power XI 50 & XG 45.
- Experienced in IBM MB & MQ.
- Involved in troubleshooting of various issues in WAS, MQ, IBM Data Power, Jboss EAP, Jetty, Apache environments.
- Attending Pre-CAB & CAB Calls and effectively approving changes tickets.
- Driving Windows Patching / Linux patching from WebHosting side.
- Maintain Documentation for all the modules.
- Created new environments using Ansible Play Book through Run Deck to avoid manual errors.
- Ensure that Incidents/Problems reported by the testing team solved within the specified time by analyzing and solving the issues.
Member Technical
ADP India Private Limited
Hyderabad
06.2014 - 12.2015
- Member technical in Web Hosting Admin team.
- Assist with the restoration of service during Critical Incidents for Hosted Products.
- Various day to day infrastructure tasks related to the smooth 'run-time' for Hosted Applications.
- Owners of Problem Management and Root Cause Analysis (Post Mortems) for Critical Incidents in order to drive continuous improvement Defining and reporting Impact of Critical Incidents on Clients and Product Availability.
- Partnering with Monitoring and Engineering team to help insure outstanding coverage.
- Review and technical approval of client facing production only change orders.
- Reviewing and approving changes for the infrastructure during CAB meetings.
- Deploying J2EE applications and upgrading applications as per requirements using BMC Blagelogic Tool.
- Handling daily tasks like Out of memory issues, High CPU issues & Space issues.
- Provided support in a demanding 24x7 on-call support for applications running in production Environment.
- Creating channels for sender and receiver.
- Having good knowledge of Oracle architecture.
- Having knowledge about DB Patching, DB refreshes.
- Work with Design team to permanently fix recurrent issues with enough troubleshooting and supporting information.
- Create change orders and update the technical details for hosting level changes.
- Closely working with DB team to fix the intermittent Application performance issues.
Senior Operations Executive
Infosys Limited
Hyderabad
08.2011 - 05.2014
- As part of Web Hosting Admin for an Advisory services client, USA. During my tenure at the firm, I have been involved in the following activities:
- Installation, Configuration, administration and troubleshooting issues with WebSphere Application Server 6.1/7.0.
- Good Experience in Installation of WebSphere Application Server 6.1/7.0 on Linux and UNIX.
- Installation, migration, deployment of Java Enterprise Applications using WebSphere Application Server.
- Experience in Installation of IBM HTTP Server on various operating systems.
- Configuration of Application Servers and Data Source in conjunction with Databases like DB2 and Oracle.
- Generating and updating Webserver Plugins.
- Experience in implementing the Work Load Management (WLM) and Fail over using cluster Techniques.
- Installed different types of profiles like Base Application Server, Custom and Deployment Manager Profiles and federated those profiles to Network Deployment Manager.
- Creating & Configuring Virtual Hosts in WebSphere Application Server and Webservers.
- Setting up environments for the deployments of J2EE applications in WebSphere Application Server.
- Experience in deploying J2EE components on WAS 6.0/6.1/7.0 using WAS Admin Console.
- Experience in configuring and administering Connection pools for JDBC connections.
- Federated multiple nodes to the Deployment Manager.
- Working experience in Production, Development and QA/UAT environments.
- Having knowledge on UNIX commands.
- Took Heap Dumps and Core Dumps for analysis.
- Experienced in Troubleshooting using Traces, Logs and Log Analyzer.
- Experience in applying Fix packs and Refresh packs.
- Enabling Global Security and using LDAP.
- 24x7 on-call support for applications running in production Environment.
Education
Master of Computer Applications -
Prof. G. Ram Reddy Centre for Distance Education
Hyderabad, Telangana11.2014
Bachelor of Science - Mathematics, Electronics & Computers
Pragathi Maha Vidyalaya
Hyderabad, Telangana05.2011
Skills
- Risk analysis and management
- Compliance enforcement
- Control testing
- Operational risk assessment
- IBM WebSphere and JBoss EAP
- Amazon Web Services
- Ansible automation
- Linux and Unix systems
- Windows operating systems
Accomplishments
- Received four Manager Spotlight Awards
Certification
- AWS Certified Solutions Architect – Associate
Timeline
Lead Control Management Officer (Vice President)
Wells Fargo India Solutions Pvt. Ltd
03.2019 - Current
Associate
Cognizant Technology Solutions
12.2015 - 03.2019
Member Technical
ADP India Private Limited
06.2014 - 12.2015
Senior Operations Executive
Infosys Limited
08.2011 - 05.2014
Master of Computer Applications -
Prof. G. Ram Reddy Centre for Distance Education
Bachelor of Science - Mathematics, Electronics & Computers
Pragathi Maha Vidyalaya