Sivaramakrishnan C

Work History

Tata Consultancy Services

04.2021 - Current

Company Overview: Tata Consultancy Services Ltd | Project : Cargill, Incorporation
Leading the End User Computing Services globally managing the complete End to End Operations including L2 Remote Deskside support, Application Packaging, SCCM/Desktop Engineering Software Distribution, Printer Services, Azure & Citrix, Desktop and MAC & Mobility Solution & Services.
Ensure efficient and effective IT operations daily
Bring New modern Technologies and solutions which fits Customer needs both Service wise & Financially.
3 Click Service Operations with Automation as primary Focus.
Lead Critical Vulnerability program for Cargill with execution success of remediating 95% - 2024 year.
Engage Vendor management on Technical Escalations and Partner solution roadmap
Customer Roadmap & Services Coordination
Customer References & Working with Wider TCS Team on sharing Best Practices and Participating on Solutions for new deals.
Manage all IT related infrastructure and service delivery processes
Ensure proper implementation of management plans and policies in rendering services to clients
Assemble the IT service delivery team for complete Operations Delivery
Train team members on the most efficient and effective ways of carrying out their duties
Received Strong Customer Appreciations for Keeping Services MI ( Major Incident Free) for 2 years
Tata Consultancy Services Ltd | Project : Cargill, Incorporation

Tata Consultancy Services

01.2016 - 03.2021

Tata Consultancy Services

04.2014 - 12.2015

Company Overview: Tata Consultancy Services Ltd
Over 11 years of extensive experience in Application Packaging & SCCM Portfolio
Kick Started Packaging Services as Lead for Cargill in 2014
Solutions integrator for comprehensive requirement gathering
Extensive Service Delivery with 100% SLA and CSI using WISE Package Studio and Flexera Admin Studio
Providing Automated scripts and Reviewing standards
Tata Consultancy Services Ltd

Tata Consultancy Services

08.2012 - 04.2014

Company Overview: Tata Consultancy Services Ltd
Kick Started Packaging Services as Solution Lead and involved in Deal/Proposal
Lead the Packaging and Windows 7-10 Migration Services ensuring 80+ Packages every month.
Solutions integrator for comprehensive requirement gathering
Extensive Service Delivery with 100% SLA and CSI using WISE Package Studio, Microsoft Sequencer, Wise Script , VBScript and Flexera Admin Studio
Providing Automated scripts and Reviewing standards
Provided UAT and BCP Strategy as per Client requirements
Created MSIs for Standard baking and DMZ environment and set permissions on files and registry keys for user access on required basis.
Created MSTs for both the in-house applications and vendor MSIs to modify and package them as per the organizations packaging procedure manual.
Importing Applications, Both Vendor/Re-Packaged MSI into Application Manager (Compatibility Solver database) to perform ACT testing for Windows 7 and necessary Remediation handled via Transforms and tested.
Writing and applying various custom actions that need to perform specific tasks for, during and after installations.
Tata Consultancy Services Ltd

Bank Of America

09.2007 - 06.2012

Lead the Countrywide/Merrill Lynch Transition Applications into Enterprise standards with Organization.
Successful Transition of Mergers of IT Standards of Old to new as per BOA Enterprise Standards
Worked on Wise Package Studio to take the snapshot of the pre-install and post-install and capture the changes
Repackage applications with Wise Package Studio and included validation, debugging and user testing.
Applied the custom Template to packages that included custom actions for Application Isolation
By using Tivoli/CA DSM/ SCC 2007 managed highly diverse and widely distributed IT infrastructures.
Provided packages for Delivery through wise Package Studio for companywide Windows XP.
Creating Scripts using Win batch studio to attain different requirements like automatic update of the applications, shortcut creation and deletion and compile them using Win batch compiler to get the .exe files for easy deployment
Created Standard Quality Analysis Checklist to validate all Deployed Applications

Bank of America

06.2006 - 08.2007

Achieved highest client support ratings in the department and exceeded standards for trouble ticket turnaround times.
Create Virtual Machines on ESX Servers 2.x/3/x using VMware Client 3.x and Perform QA using Blade Logic to check the Functionality of the Server.
Testing LOB Applications on Servers for Compatibility on Windows Builds