Sivaraman Perumal
Salem
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Store Manager of Operations
Lenskart
11.2021 - Current
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Resolved customer complaints promptly and professionally.
Sales Associate
Lenskart
11.2017 - 11.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Associate Sales Consultant
TRIUMMPH Honda
05.2016 - 11.2017
- Developed and implemented effective sales strategies to increase customer base.
- Provided technical advice to customers on products and services.
- Created detailed reports on customer satisfaction, product performance and sales trends.
- Maintained accurate records of customer accounts and sales activities.
Education
DIPLOMA IN COMPUTER SCIECNSE -
CSI POLYTECHNIC College
Salem, Tamil NaduSSLC -
Government Higher Secondary School
Salem, Tamil NaduSkills
Ms-Office, Excell, HTML
Activities
Long Ride In Bike, Cricker
Personal Information
- Father's Name: Perumal . P
- Date of Birth: 05/15/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
6,C2,3,B1
Timeline
Store Manager of Operations
Lenskart
11.2021 - Current
Sales Associate
Lenskart
11.2017 - 11.2021
Associate Sales Consultant
TRIUMMPH Honda
05.2016 - 11.2017
DIPLOMA IN COMPUTER SCIECNSE -
CSI POLYTECHNIC College
SSLC -
Government Higher Secondary School