Siva Sai Akhilesh Saladi
Hyderabad
Summary
Service-oriented professional with expertise in team management and customer service excellence. Proven ability to coordinate schedules, address client inquiries, and support sales operations while enhancing operational efficiency. Strong communication skills complemented by hands-on experience in troubleshooting and issue resolution.
Overview
9
9
years of professional experience
Work History
Service Team Leader
SOTAX India Pvt Ltd
Hyderabad
01.2024 - Current
- Serviced analytical instruments efficiently.
- Conducted frequent inspections to keep equipment operating safely and efficiently.
- Recommended best practices for enhancing customer service.
- Evaluated customer feedback data to formulate service enhancement strategies.
- Worked alongside different teams to ensure timely solutions for customer issues.
- Held regular sessions to discuss team goals and aspirations.
- Engaged in continuous professional development activities to stay current with industry trends.
- Enhanced client engagement generating a rise in returning customers.
- Resolved customer issues and complaints within established timelines.
- Managed service schedules and ensured timely responses to inquiries.
- Handled escalated calls from customers when necessary in order to provide satisfactory resolution.
- Led service team operations for pharmaceutical testing equipment.
Service Engineer
SOTAX India Pvt Ltd
Hyderabad
01.2019 - 01.2024
- Delivered maintenance on complex analytical instruments.
- Executed regular maintenance inspections to guarantee proper operation of equipment.
- Delivered expertise on best practices for enhancing customer service processes.
- Configured hardware and software for new analytical instruments.
- Facilitate execution of IQ/OQ/PQ validation services.
- Led customer training sessions concentrating on instrument hardware and software
- Resolve and fix complex lab automation challenges
- Executed preventive maintenance alongside calibrations on analytical instruments.
- Control inventory levels for spares and calibration equipment
- Handled customer service requests efficiently within specified deadlines.
- Executed consistent maintenance and diagnostics on service equipment to avert downtime and enhance lifespan.
- Documented service reports detailing repairs and maintenance activities performed.
Calibration Engineer
Instrumentation Engineers Pvt Ltd
Hyderabad
03.2017 - 01.2019
- Flowmeter Testing.
- Checked meter efficiency through flow calculations.
- Managed calibration records and conducted traceability checks per quality assurance standards.
- Delivered technical assistance on instrument usage, maintenance, and care.
- Directed telephone communications through handling customer calibration questions and delivering detailed quotes.
- Documented calibration results and maintained accurate records for audit purposes.
Education
B.Tech - Electronics & Instrumentation(EIE)
GITAM University
Hyderabad, India04.2016
Intermediate Education - MPC
NRI Junior College
Hyderabad, India04.2012
Secondary Education - SSC
Don Bosco High School
Hyderabad, India04.2010
Skills
- Hardware and Software testing
- Technical support
- Customer service and relations
- Troubleshooting and problem resolution
- Time management
- Complaint handling
- Sales support
- Report preparation
- Client engagement
- Adaptability and multitasking
- Team leadership
- Goal setting
- Service scheduling
- Effective communication
Accomplishments
• Consistently maintained high customer satisfaction ratings.
• Received good appreciation from major clients like Novartis India, DR. Reddy's, Chemo India, and many other organizations in the pharmaceutical sector.
• Received the best performer award in 2022 from SOTAX India.
• Received good appreciation from major clients like Novartis India, DR. Reddy's, Chemo India, and many other organizations in the pharmaceutical sector.
• Received the best performer award in 2022 from SOTAX India.
Additional Information
Done internship at 'HINDUSTAN COCA-COLA BEVERAGES PVT LTD' at Hyderabad in year 2015.
Languages
- English
- Telugu
- Hindi
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sivasai-akhilesh-70210b12b/
Timeline
Service Team Leader
SOTAX India Pvt Ltd
01.2024 - Current
Service Engineer
SOTAX India Pvt Ltd
01.2019 - 01.2024
Calibration Engineer
Instrumentation Engineers Pvt Ltd
03.2017 - 01.2019
B.Tech - Electronics & Instrumentation(EIE)
GITAM University
Intermediate Education - MPC
NRI Junior College
Secondary Education - SSC
Don Bosco High School