SIVASUBRAMANIAN V
Chennai
Summary
Business process lead at Tata Consultancy Services specializing in Oracle applications, consistently achieving 100% accuracy in financial operations. Acknowledged for process excellence and impactful team training. Focused on driving operational efficiency and fostering a culture of collaboration and innovation.
Overview
16
16
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
03.2022 - Current
- Process customer payments and apply them to customer accounts
- Reconcile customer accounts to ensure accuracy
- Resolve customer billing disputes
- Monitor customer accounts for delinquent payments
- Respond to customer inquiries regarding billing and payment
- Collaborated with credit managers and customers to address payment inquiries.
- Generate and send invoices to customers through various Mode.
- Knowledge in Web portal in uploading the invoices (Ariba, Coupa, Oracle, and around 10+ portals)
- Maintain customer accounts in the accounting system (Account Maintenance)
- Prepared Aging report and DSO on weekly, monthly basis shared to client and customer.
- Facilitated refunds to customer accounts in response to requests.
- Prepared and submitted monthly reports to management, highlighting key performance metrics
- Sharing knowledge with other team members to ensure backup and continuity of business.
- Provided onboarding training to ensure new employees understand processes.
- Supporting the Account Receivable team in posting cheque payment, EFT, manual payment, and Lockbox payment.
- Implements necessary steps and control measures to avoid Errors in team.
- Monitoring productivity and quality on a daily basis and reviewing the same on a weekly basis.
- Provide suggestions to the supervisor on process improvements that can be carried out. On sign-off from the supervisor, assists in process improvement initiatives.
- Maintained 100% accuracy & productivity.
- Received appreciation from the client for achieving more productivity and met the SLA within time.
- Appreciation for taking extra steps to come to the office for month-end close in critical circumstances.
- Received R&R Award in 2023 & Nov'24 for the process excellence.
- Received R&R Award in 2023 & Nov'24 for the process excellence.
Business Process Auditor
COMPVUE INDIA PVT LIMITED
03.2021 - 02.2022
- Conducted and managed external and internal audits to ensure compliance with industry standards.
- Reviewed programs and activities impacted by industry regulations, including records, reports, and software, to identify compliance gaps.
- Recommending and implementing changes to address procedures and practices that are not compliant with industry regulations.
- Analyzing potential risks within the company and its practices to avoid possible compliance issues.
- Tracked company violations and coordinated responses and corrective action plans to address allegations.
- Compiling reports on the results of external and internal audits and presenting these reports to the relevant supervisors and department heads.
- Performed comprehensive audits across multiple areas, such as data entry and client documentation, to identify discrepancies and improve processes.
Lead Associate - Operations
WNS GLOBAL SERVICES PRIVATE LIMITED
01.2012 - 02.2021
- Manages a team of 10-15 members successfully without any attrition and escalations.
- Facilitated daily team discussions to tackle hurdles and provided individual support for query resolution.
- Maintained all associates' performance metrics (daily tracker, attendance, error tracker) and shared consolidated reports with manager daily and monthly for appraisal.
- Managed over 250 accounts for general insurance and life insurance, ensuring accurate records and timely processing.
- Executed bank statement downloads and processed cash applications for transaction accuracy.
- Monitored unallocated transactions and facilitated their allocation to ensure accurate reporting.
- Applying the RFT methodology with the following information spocs.
- Oversaw general ledger and sub-ledger accounting, executed three-way matching, TLM matching, and reconciliation to ensure accuracy in financial reporting.
- Performing AP/AR Activities and month end activities, Balance sheet Reconciliation, preparing Journal Entries and various control schedules. Response to queries related to AP/AR process.
- Sending month end statements and taking confirmations from the counter entities. Grading, reconciling and submitting of all the bank accounts in Work state on a monthly basis.
- Follow-up with lines of business at client-end for closure of accounting open items.
- Analysis of Payments and Receipts transaction charges for cost control purposes.
- Cash Application, Accounting and Reconciling of Bank transactions including forex transactions and preparation of Month end Bank Reconciliations.
- Liaising with other counterpart team for getting the policy details.
- Responsible for MIS reports (Executive summary, Solvency report, Work state) and sending weekly reports to the client.
- Ensuring the SLA's are met (SLA's related to Monitoring, Management, Alerting, Reporting).
- Reviewing month end reconciliations prepared by the team members and reporting the observations to the manager.
- Achieved recognition with a star award for delivering consistent performance.
- Secured commendation from the Senior Group Manager/AVP for submitting reconciliations on schedule without rework.
- Achieved the Achiever and Go Getter Award for supporting team members in emergencies in addition to fulfilling regular SLAs.
- Earned the Process Excellence Award for effectively handling more than 150 accounts with zero errors.
Accounts Executive
Keyem Engineering Enterprises
07.2010 - 12.2011
- Preparing financial statements like Profit & Loss a/c, balance Sheet and other supporting schedules for the finalization.
- Managed day-to-day accounting transactions and posted journal entries using Tally9ERP to ensure accurate financial records.
- Maintained intercompany accounts across various sites to facilitate accurate financial tracking and reporting.
- Oversaw inter-branch accounting processes to facilitate financial reporting.
- Prepared and finalized monthly MIS and other reports for senior management to support informed decision-making.
- Facilitated communication with auditors for account finalization.
- Delivered water supply solutions for TWAD and TNSCB with multiple locations throughout India.
Education
B.COM - Bank Management
University of Madras
01-2010
12 Matriculation -
Sri Sankara Matriculation Higher Secondary School
01-2007
10 Matriculation -
Sri Sankara Matriculation Higher Secondary School
01-2005
Company Secretary (ACS -Inter qualified) - Final (Professional Program)
Skills
- Financial Reporting
- Microsoft Office
- Oracle Applications
- Mainframe
- Document management system
- Data Analysis
- Process Automation
- ERP Implementation
- System Integration
- Workflow Optimization
- Document Control
- SAP
Personal Information
Total Experience: 15 years
Timeline
Business Process Lead
Tata Consultancy Services
03.2022 - Current
Business Process Auditor
COMPVUE INDIA PVT LIMITED
03.2021 - 02.2022
Lead Associate - Operations
WNS GLOBAL SERVICES PRIVATE LIMITED
01.2012 - 02.2021
Accounts Executive
Keyem Engineering Enterprises
07.2010 - 12.2011
B.COM - Bank Management
University of Madras
12 Matriculation -
Sri Sankara Matriculation Higher Secondary School
10 Matriculation -
Sri Sankara Matriculation Higher Secondary School