Microsoft
Sivasuriyan A
Sales & Marketing
Dubai,UAE
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Senior Team Leader
MSWIPE TECHNOLOGIES PVT LTD
Chennai, Tamilnadu
02.2021 - 05.2021
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Built strong team by recruiting and developing top sales talent.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
TEAM LEADER
IMS
Chennai, Tamilnadu
10.2019 - 01.2021
- Managed team workload to reach production targets.
- Set incentives and realistic targets associates could achieve.
- Worked with customer service representatives to handle escalated customer issues.
- Conducted new-hire training regularly throughout fiscal year.
- Addressed customer service overflow to reduce complaints.
- Developed process improvements and offered actionable solutions to correct recurring issues.
TEAM LEADER
MSWIPE TECHNOLOGIES PVT LTD
Chennai, Tamilnadu
07.2016 - 07.2019
- Distributed and briefed code of conduct to players, families and staff.
- Organized players' equipment and training equipment prior to games and practices.
- Coordinated dates for games and practices with other teams, scrimmages and exhibition games.
- Documented scores and stats of games and distributed results to appropriate people.
- Scheduled field reservations for practice and game times with facilities and facility managers.
Team Leader
MTS ENTERPRISES LTD
Chennai, Tamilnadu
02.2012 - 06.2016
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepared large cash deposits with zero discrepancies.
Team Leader
AIRTEL ENTERPRISES LTD
Chennai, Tamilnadu
10.2008 - 03.2011
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
RELATIONSHIP MANAGER
VODAFONE ESSAR
Chennai, Tamilnadu
01.2007 - 08.2008
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
Team Leader
SIFY LTD
Chennai, Tamilnadu
01.2005 - 11.2006
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Education
Bachelor of Arts - BCA
Correspondence
Madras University 04.2002 - 05.2004
Skills
Efficient sales transactions
Software
Klipfolio
Timeline
Senior Team Leader
MSWIPE TECHNOLOGIES PVT LTD
02.2021 - 05.2021
TEAM LEADER
IMS
10.2019 - 01.2021
TEAM LEADER
MSWIPE TECHNOLOGIES PVT LTD
07.2016 - 07.2019
Team Leader
MTS ENTERPRISES LTD
02.2012 - 06.2016
Team Leader
AIRTEL ENTERPRISES LTD
10.2008 - 03.2011
RELATIONSHIP MANAGER
VODAFONE ESSAR
01.2007 - 08.2008
Team Leader
SIFY LTD
01.2005 - 11.2006
Bachelor of Arts - BCA
Correspondence
04.2002 - 05.2004
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