Microsoft
Sivasuriyan A
Sales & Marketing
Dubai,UAE
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Senior Team Leader
MSWIPE TECHNOLOGIES PVT LTD
Chennai, Tamilnadu
02.2021 - 05.2021
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Built strong team by recruiting and developing top sales talent.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
TEAM LEADER
IMS
Chennai, Tamilnadu
10.2019 - 01.2021
- Managed team workload to reach production targets.
- Set incentives and realistic targets associates could achieve.
- Worked with customer service representatives to handle escalated customer issues.
- Conducted new-hire training regularly throughout fiscal year.
- Addressed customer service overflow to reduce complaints.
- Developed process improvements and offered actionable solutions to correct recurring issues.
TEAM LEADER
MSWIPE TECHNOLOGIES PVT LTD
Chennai, Tamilnadu
07.2016 - 07.2019
- Distributed and briefed code of conduct to players, families and staff.
- Organized players' equipment and training equipment prior to games and practices.
- Coordinated dates for games and practices with other teams, scrimmages and exhibition games.
- Documented scores and stats of games and distributed results to appropriate people.
- Scheduled field reservations for practice and game times with facilities and facility managers.
Team Leader
MTS ENTERPRISES LTD
Chennai, Tamilnadu
02.2012 - 06.2016
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepared large cash deposits with zero discrepancies.
Team Leader
AIRTEL ENTERPRISES LTD
Chennai, Tamilnadu
10.2008 - 03.2011
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
RELATIONSHIP MANAGER
VODAFONE ESSAR
Chennai, Tamilnadu
01.2007 - 08.2008
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
Team Leader
SIFY LTD
Chennai, Tamilnadu
01.2005 - 11.2006
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Education
Bachelor of Arts - BCA
Correspondence
Madras University 04.2002 - 05.2004
Skills
Efficient sales transactions
Creative merchandising
Key Performance Indicators
Business Development
Database Management
Analytical problem solver
Loss minimization
Project Management
Strategic planning
Software
Klipfolio
Timeline
Senior Team Leader
MSWIPE TECHNOLOGIES PVT LTD
02.2021 - 05.2021
TEAM LEADER
IMS
10.2019 - 01.2021
TEAM LEADER
MSWIPE TECHNOLOGIES PVT LTD
07.2016 - 07.2019
Team Leader
MTS ENTERPRISES LTD
02.2012 - 06.2016
Team Leader
AIRTEL ENTERPRISES LTD
10.2008 - 03.2011
RELATIONSHIP MANAGER
VODAFONE ESSAR
01.2007 - 08.2008
Team Leader
SIFY LTD
01.2005 - 11.2006
Bachelor of Arts - BCA
Correspondence
04.2002 - 05.2004