Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Sk Hafizuddin

Salt Lake City

Summary

Dynamic Supply Chain Operations Analyst at Accenture with a proven track record in process improvement and employee training. Expert in order tracking and adept at problem-solving, I successfully streamlined operations and enhanced team collaboration, driving efficiency and quality in service delivery. Committed to excellence and continuous improvement in all endeavors.

Overview

9
9
years of professional experience

Work History

Supply Chain Operations Analyst

Accenture
05.2022 - Current
  • Implemented quality control measures to ensure adherence to established standards.
  • Collaborated with cross-functional teams to identify process improvement opportunities.
  • Generated regular reports summarizing the status of ongoing projects or initiatives.
  • Maintained up-to-date records of all transactions related to operational activities.
  • Developed training materials for staff members on operational procedures.

Customer Service Representative

Innover Digital India Private Limited
08.2022 - 12.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Onprocess Technology India Private Limited
08.2020 - 09.2021
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Concentrix Daksh India Private Limited
09.2016 - 05.2019
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls and chats to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

B.SC - HOTEL MANAGEMENT CATERING TRAVEL AND TOURISM

Punjab Technical University
KOLKATA
09-2014

Skills

  • Order tracking
  • Process improvement
  • Employee training
  • Problem solving
  • Attention to detail
  • Time management
  • Communication skills
  • Multitasking
  • Adaptability
  • Teamwork and collaboration

Hobbies and Interests

  • Football
  • Mobile Gaming

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Customer Service Representative

Innover Digital India Private Limited
08.2022 - 12.2022

Supply Chain Operations Analyst

Accenture
05.2022 - Current

Customer Service Representative

Onprocess Technology India Private Limited
08.2020 - 09.2021

Customer Service Representative

Concentrix Daksh India Private Limited
09.2016 - 05.2019

B.SC - HOTEL MANAGEMENT CATERING TRAVEL AND TOURISM

Punjab Technical University

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Sk Hafizuddin