SK MD Mahasin
Project Manager
Kolkata,WB
Overview
16
16
years of professional experience
Work History
Project Manager
EXL Service
PUNE, MAHARASHTRA
06.2023 - Current
- Manage and oversee the entire end-to-end lifecycle of all the ongoing projects in the organization and find ways to optimize them.
- Review project plans, timelines, and resources and make sure they are feasible, realistic, and meet the expectations and deadlines of the clients.
- Developed and shared best practices across the company to align with objectives and quality standards.
- Analyzed customer data to identify opportunities and improve relationships.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plans and profitability goals.
- Trained and mentored a high-performing team through regular performance reviews, individual feedback, and professional coaching.
- Fostered positive relationships with customers to maximize satisfaction, retention, and experience.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Oversaw the employee recognition program to encourage professional development and high performance.
- Implemented operational strategies to build customer loyalty and retention.
- Provided leadership to develop business plans and promote the organizational vision.
Project Manager
Hexaware Technologies Pvt Ltd
PUNE, MAHARASHTRA
08.2022 - 05.2023
- Identified future capacity and capability needs for successful project planning.
- Led and motivated the project team to meet and exceed project KPIs.
- Managed client expectations with a professional, considered approach to projects.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
- Utilized in-depth knowledge of client contracts to define project scope, objectives, and delivery.
- Assisted with team recruitment, interviewing, and onboarding.
- Developed and monitored implementation strategies by creating project schedules and work plans.
Project Manager
Bajaj FinServ
PUNE, MAHARASHTRA
04.2022 - 07.2022
- Identified future capacity and capability needs for successful project planning.
- Led and motivated the project team to meet and exceed project KPIs.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
- Enforced set quality standards to deliver key objectives and project KPIs.
Technical Lead
Capita India
PUNE, MAHARASHTRA
10.2019 - 02.2022
- Collaborated effectively with stakeholders, partners, and project teams to aid timely delivery against technical roadmaps.
- Provided technical leadership across IT service teams, enabling outstanding company-wide support.
- Demonstrated experience within 1st, 2nd and 3rd line IT support for well-rounded service maintenance.
- Handled and resolved service user queries within target timeframes, minimizing operational disruption.
- Assisted with team recruitment, interviewing, and onboarding.
- Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
- Communicated complex technical information in clear, easy-to-understand ways, aiding swift resolution of service user issues.
- Managed and implemented major IT improvement programs for enhanced technical capabilities.
Team Lead
Concentrix Daksh India Private Limited
GURGAON, HARYANA
03.2019 - 10.2019
- Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities.
- Managed operations efficiently and effectively, verifying customers received exceptional service.
- Verified that teams carried out tasks in compliance with company regulations.
- Resolved complex customer inquiries, disputes, and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Completed audits and risk assessments to achieve regulatory compliance.
- Assisted with team recruitment, interviewing, and onboarding.
Application Development Specialist
Accenture Solutions Private Limited
BENGALURU, KARNATAKA
08.2017 - 02.2019
- Wrote high-quality code to complete applications within schedule.
- Implemented source code for new applications, completing within tight deadlines.
- Developed strategic and operational plans for administrative operations.
- Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute resolution skills.
- Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities.
- Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
- Delivered quality service with a friendly and professional demeanor.
- Assisted with team recruitment, interviewing, and onboarding.
Process Lead
Capgemini Technology Services India Limited
BENGALURU, KARNATAKA
07.2015 - 08.2017
- Wrote high-quality code for applications to ensure a smooth finish.
- Implemented source code for new applications, completing within tight deadlines.
- Wrote high-quality code to complete applications within schedule.
- Deployed and installed applications to demonstrate the successful performance of software, fulfilling clients' expectations.
- Worked using Agile methodology to develop design and direction for new applications.
- Skillfully fault-found and debugged software application issues within deadlines, offering solutions to fix detected bugs.
Software Engineer
IBM India Private Limited
BENGALURU, KARNATAKA
10.2014 - 06.2015
- Provided weekly detailed project reports to keep the manager informed on milestones and updates.
- Worked closely with other team members to identify and remove software bugs.
- Developed new, efficient, and well-tested code for a variety of different software projects.
- Met with senior stakeholders and updated them on the progress of projects.
- Wrote and developed new and well-tested code for different software projects.
Software Engineer
SPS Intrad Private Limited
BENGALURU, KARNATAKA
12.2012 - 09.2014
- Worked closely with other team members to identify and remove software bugs.
- Wrote and developed new and well-tested code for different software projects.
- Developed new, efficient, and well-tested code for a variety of different software projects.
- Collected and examined user feedback to improve the capacity of software.
- Worked with developers to construct algorithms and flowcharts.
Junior Application Program Developer
Ingress Software Private Limited
KOLKATA, WEST BENGAL
03.2010 - 12.2012
- Assisted in all software development project aspects, such as planning, design, and building.
- Assisted in program development through planning, designing, creating, and testing.
- Gained in-depth expertise in various coding languages, including VB6.0, VB.NET.
- Learned new skills, testing techniques, and troubleshooting best practices.
- Successfully developed products with varied technology across .NET.
- Proactively contributed to and communicated project enhancement ideas during team meetings.
- Worked closely with other team members to identify and remove software bugs.
- Collected and examined user feedback to improve the capacity of the software.
Timeline
Project Manager
EXL Service
06.2023 - Current
Project Manager
Hexaware Technologies Pvt Ltd
08.2022 - 05.2023
Project Manager
Bajaj FinServ
04.2022 - 07.2022
Technical Lead
Capita India
10.2019 - 02.2022
Team Lead
Concentrix Daksh India Private Limited
03.2019 - 10.2019
Application Development Specialist
Accenture Solutions Private Limited
08.2017 - 02.2019
Process Lead
Capgemini Technology Services India Limited
07.2015 - 08.2017
Software Engineer
IBM India Private Limited
10.2014 - 06.2015
Software Engineer
SPS Intrad Private Limited
12.2012 - 09.2014
Junior Application Program Developer
Ingress Software Private Limited
03.2010 - 12.2012