Aparna S Pillai
Project Manager
Kochi
Summary
Experienced Project Manager with 8+ years in software delivery and client success, including 4+ years in project and service delivery management. Proficient in requirement gathering, stakeholder communication, sprint planning, and cross-functional coordination. Skilled in using project management tools like Jira, Asana, Active Collab, and Azure DevOps. Trained in Agile and Scrum methodologies with hands-on experience in eCommerce platforms and ERP systems. Known for delivering high-quality results, fostering strong client relationships, and promoting effective team collaboration.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Project Manager
2Hats Logic Solutions Pvt. Ltd.
05.2022 - Current
- Manage end-to-end delivery of web and eCommerce projects in alignment with client goals and timelines.
- Liaise directly with international clients to gather requirements and provide consistent progress updates.
- Coordinate cross-functional teams and manage sprints using Jira, Asana, Freedcamp, and Active Collab.
- Oversee projects involving ERP integrations and new website design implementations.
- Prepare detailed project documentation including briefs, user stories, and delivery timelines.
- Conduct QA reviews and internal UAT prior to delivery.
- Completed Udemy courses on Scrum Master fundamentals and Agile workflows.
- Support recruitment processes and mentoring of junior team members.
Service Delivery Manager
Global Infonet Inc.
03.2020 - 04.2022
- Managed client communication, handled escalations, and ensured issue resolution.
- Created and tracked CRFs, conducted UAT, and ensured adherence to SLA timelines.
- Collaborated with HR on recruitment and onboarding of technical personnel.
- Ensured seamless service delivery coordination between onsite and offshore teams.
Software Test Engineer
Global Infonet Inc.
12.2018 - 03.2020
- Led QA efforts by preparing test cases and conducting functional and UAT testing.
- Reported bugs and worked closely with developers for timely resolution.
- Provided L2 support and maintained comprehensive traceability matrices.
Software Test Engineer
Tranz Software Solutions Pvt. Ltd.
11.2017 - 11.2018
Software Tester
Athanesia Software Solutions Pvt. Ltd.
09.2016 - 11.2017
Education
B.Tech - Computer Science & Engineering
Sree Buddha College of Engineering for Women
Pathanamthitta, KeralaSkills
- Jira
- Asana
- Active Collab
- Azure DevOps
- Functional Testing
- UAT
- Bug Reporting
- Traceability Matrix
- Stakeholder Communication
Certification
Certified Software Tester, Soften Technologies, Ernakulam
Project Highlights
WooCommerce, Shopify, Shopware, Magento, Salesforce, Microsoft Dynamics CRM, Sertify, DocuSign, Adobe Sign, E-learning, Photo Management, School Management Systems, Intranet Portals, Help Desk Systems, Document Centers
Timeline
Project Manager
2Hats Logic Solutions Pvt. Ltd.
05.2022 - Current
Service Delivery Manager
Global Infonet Inc.
03.2020 - 04.2022
Software Test Engineer
Global Infonet Inc.
12.2018 - 03.2020
Software Test Engineer
Tranz Software Solutions Pvt. Ltd.
11.2017 - 11.2018
Software Tester
Athanesia Software Solutions Pvt. Ltd.
09.2016 - 11.2017
B.Tech - Computer Science & Engineering
Sree Buddha College of Engineering for Women
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