Sk Saddam
Senior Customer Care Representative
Kolkata,WB
Overview
8
8
years of professional experience
18
18
years of post-secondary education
Work History
Customer Service Associate
BRITISH TELECOM
8 2021 - Current
- As a Customer Service Associate at BRITISH TELECOM, I listened to sales calls and checked the copy of contracts signed by customers to correct any mis-selling errors
- I also identified and recommended optimal products based on customer needs and desires, resolving problems, improving operations, and providing exceptional service.Achieved the Best Performer Award for consecutive six months, demonstrating consistent high performance and dedication to my role.Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally, contributing to a positive customer experience.
Customer Service Associate BAND( IV)
ON PROCESS TECHNOLOGY
02.2019 - 02.2020
- As a Customer Service Associate BAND( IV) at ON PROCESS TECHNOLOGY, I worked in the Ciena platform as a logistics operator, dealing with telecommunications equipment
- My role involved managing the growing demands for bandwidth and network flexibility in various industries, including telecommunications, data centers, and enterprise networks.Demonstrated exceptional resilience and perseverance in my role, ensuring the successful completion of tasks and responsibilities.Awarded for attendance for five consecutive months, reflecting my dedication and commitment to my role.
Senior Marketing Associate
MET TECHNOLOGIES PVT LTD
04.2016 - 08.2018
- During my tenure as a Senior Marketing Associate at MET TECHNOLOGIES PVT LTD, I worked as a website consultant, SEO and SMO specialist, and Google listings expert
- I was actively involved in direct sales and effectively communicated the benefits of having a website and the value of online branding to customers.Achieved the highest number of surveys in a month, demonstrating my dedication and commitment to achieving targets.Generated revenue worth 10,000 pounds in a single quarter, showcasing my ability to drive sales and contribute to the company's bottom line.
Education
SECONDARY EXAMINATION -
ST ANTHONYS HIGH SCHOOL
07.1999 - 05.2009
HIGHER SECONDARY EXAMINATION - undefined
KHALSA ENGLISH HIGH SCHOOL
03.2009 - 05.2011
B.A. IN ARTS - undefined
ST PAULS CATHEDRAL MISSION COLLEGE
03.2014 - 05.2020
Skills
Ability to Work Under Pressure
Timeline
Customer Service Associate BAND( IV)
ON PROCESS TECHNOLOGY
02.2019 - 02.2020
Senior Marketing Associate
MET TECHNOLOGIES PVT LTD
04.2016 - 08.2018
B.A. IN ARTS - undefined
ST PAULS CATHEDRAL MISSION COLLEGE
03.2014 - 05.2020
HIGHER SECONDARY EXAMINATION - undefined
KHALSA ENGLISH HIGH SCHOOL
03.2009 - 05.2011
SECONDARY EXAMINATION -
ST ANTHONYS HIGH SCHOOL
07.1999 - 05.2009
Customer Service Associate
BRITISH TELECOM
8 2021 - Current
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