Sk. Zafar. Hossain
Kolkata
Summary
Dynamic operations leader with a proven track record at Food Service Network, excelling in inventory management and operational strategy. Adept at enhancing service efficiency and customer satisfaction through effective team collaboration and time management. Committed to optimizing supply chain processes and driving results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Executive Operation
Food Service Network
10.2025 - Current
- Developed and implemented operational strategies to enhance service efficiency and customer satisfaction.
- Managed warehouse and inventory levels by receiving, storing, and fulfilling orders to support operational efficiency.
- Monitored inventory by tracking raw materials, work-in-progress (WIP), and finished goods to prevent stock shortages and overstocking.
- Oversaw warehouse operations, including receipt of goods, storage methodologies (e.g., FIFO/FEFO), and processes for picking, packing, and dispatch.
- Import/Export Compliance: Preparing and verifying shipment documentation (e.g., Bills of Lading, packing lists, commercial invoices, and e-way bills).
Branch Manager
Professional Courier Network Ltd
01.2023 - 01.2025
- Handling entire branch operation & Administration
- Conducted daily visits with new and existing clients to drive business growth.
- Monitored and assessed overall operational costs to identify optimization opportunities at branch level.
- Monitor total operations (both incoming & outgoing), including Customer relationship management, cash booking, pick up and all other activities that are to be undertaken in the branch
- Monitor both inbound and outbound vehicle operations
- Monitors delivery of all consignments, including urgent parcels in their respective areas.
- Ensure same day delivery of all shipments.
- Oversee the loading of consignments and proper staging for better unloading along the route
- Ensure special care for international/priority consignments with appropriate checks & TAT compliance
- Monitor CRM issues & interacts with customers to update / close pending
- Submitted corporate client bills on time each month and followed up for collection.
- Visit with assigned channel partners and help them to Improve business by more bookings
- Oversaw first and last mile activities, including ground operations and portal pick-ups, ensuring timely connections to hubs and airports.
- Recruited delivery staff to ensure optimal staffing levels for operations.
- Monitor the updates of all activities on various online tracking platforms (proof of delivery, 100% status code update on daily run sheet, 100% in scan update) on a real time basis for every delivery/pickup
Line Haul Supervisor
Xpressbees Logistics Pvt. Ltd.
01.2022 - 01.2023
- Floor Management (Sorting all bags sector wise)
- Monitored and resolved HUB pendency daily to maintain operational flow
- Tracked daily Inscan pending bags at Last Mile and collaborated with LM team for resolution
- Escalate if any bag or shipment is missing and trace with SLP Team
- Identified operational issues to enhance workflow efficiency. and fix it on real time
- Executed bagging and de-bagging processes for efficient inventory management.
- Coordinated roster and attendance for weekly shifts to ensure adequate staffing
- Coordinated with franchises and helped them to close all pending
- Vehicle track in west bengal Milk Run project
Assistant Manager Marketing
PATHFINDER EDUCATIONAL CENTRE
01.2018 - 01.2020
- Coordinated marketing, advertising, and promotional activities across designated zone
- Developed and implemented marketing plans for new and existing products to drive engagement
- Managing the productivity of marketing plans and projects
- Monitored and reported on marketing activities and results to assess effectiveness
- Analyze current marketing conditions and competitor information
- Determining and maintaining the marketing budget
- Established partnerships with schools to promote educational programs and conduct presentations to educate students about various course options
Trainer
Orion Edutech
01.2017 - 01.2018
- Selected appropriate training methods based on learner needs
- Conducted role-playing activities to enhance interpersonal skills among participants
- Evaluated post-training feedback to identify areas for improvement
- Assessed individual skills to determine gaps
- Developed digital and print educational materials to align with timing of training sessions
- Schedule regular training sessions
Quality Analyst
Idea Cellular Limited (IKF Technologies ltd.)
01.2012 - 01.2017
- Compiled detailed reports summarizing operational performance to inform management decisions.
- Analyzed operational reports focusing on AHT, short calls, CRM tagging %, and unproductive tagging % to identify areas for improvement.
- Coordinated batch training for idea process to ensure consistency and quality.
- Performed training audits to evaluate compliance and effectiveness.
- Participated in client review meetings to discuss project progress.
- Arrange soft skill sessions on a weekly basis.
- Backend and Tele verification and Idea DHD and Tele verification process.
- Preparing for TNI.
Education
WBBSE -
Gun & Shell Factory High School
KolkataHigher Secondary -
Paikpara Raja Manindra Memorial High School
KolkataBachelors in Management Studies - Total Quality Management
ISBM University
KolkataSkills
- Operational strategy
- Advanced Data Analysis
- Inventory management
- Supply chain coordination
- Continuous Improvement
- Time Management
- Staff Performance Management
- Cross-Functional Collaboration
- Communication
- Adaptable
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Playing online Games
- Travelling
Academic Qualification
- Complete Madhyamik from WBBSE
- Complete Higher Secondary from WBCHSE
- Complete Bachelors in Management Studies with Specialization Total Quality Management from ISBM University (Indian School of Business Management and Administration)
Personal Information
- Father's Name: Late, Sk. Badru. Jahan
- Date of Birth: 06/23/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above information is correct and true according to my knowledge and belief.
Timeline
Executive Operation
Food Service Network
10.2025 - Current
Branch Manager
Professional Courier Network Ltd
01.2023 - 01.2025
Line Haul Supervisor
Xpressbees Logistics Pvt. Ltd.
01.2022 - 01.2023
Assistant Manager Marketing
PATHFINDER EDUCATIONAL CENTRE
01.2018 - 01.2020
Trainer
Orion Edutech
01.2017 - 01.2018
Quality Analyst
Idea Cellular Limited (IKF Technologies ltd.)
01.2012 - 01.2017
WBBSE -
Gun & Shell Factory High School
Higher Secondary -
Paikpara Raja Manindra Memorial High School
Bachelors in Management Studies - Total Quality Management
ISBM University