MS Office
Smita Bastia
CRM Executive
Bhubaneswar,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
CRM Executive
SIS Limited
Bhubaneswar, Odisha
04.2018 - Current
- Coordinate with the branches of entire Odisha region along with responsible for customer account growth, support to sales team.
- Handling client queries and generating ideas to improve customer’s challenges and issues
- Preparing reports as per client requirement and superior’s instructions
- Responsible for external compliance, renewal of necessary licenses, ensuring filing of necessary returns required for accounts
- Ensuring collections as per payment terms
- On time and first-time correct billing with all necessary compliance documents of Several Banks, PSUs.
- Managed accounts to retain existing relationships and grow share of business.
Back Office and Digital Marketing Executive
Aditya Motors, Mahindra First Choice
Bhubaneswar, Odisha
07.2016 - 08.2017
- Handled customer complaint and regular follow-up the sales team to know customer got the correct delivery note and invoice, satisfied service from the sales personnel
- Liaising with a multidisciplinary team on various work
- Prepared reports which includes valuation, enquiry, sales reports, and updating of stocks in OMS & CARKAROBAR in daily and monthly basis
- Co-ordinates with sales team to follow-up the customers and make them convince to purchase our product
- Handled scheduling and rescheduling of appointments of the managers, salespersons with team and corporate clients.
Education
PGPMex - Data Science And Analytics
Great Lakes Institute of Management
Gurgaon 03.2021 - Current
MBA - Human Resource & Finance
Suddhananda School of Management & Computer Science
Bhubaneswar 04.2014 - 03.2016
Bachelor of Commerce - Accounting
U.N. Autonomous Collage
Adaspur 04.2011 - 03.2014
Skills
Sales Reporting
Business development and planning
Account management
Strategic planning
Software
Tableau
Python
Tally 90
Certification
Human resource generalist professional
Interests
Dancing, Travelling, Poetry writing, Organizing events
Timeline
PGPMex - Data Science And Analytics
Great Lakes Institute of Management
03.2021 - Current
CRM Executive
SIS Limited
04.2018 - Current
Human resource generalist professional
03-2017
Back Office and Digital Marketing Executive
Aditya Motors, Mahindra First Choice
07.2016 - 08.2017
MBA - Human Resource & Finance
Suddhananda School of Management & Computer Science
04.2014 - 03.2016
Bachelor of Commerce - Accounting
U.N. Autonomous Collage
04.2011 - 03.2014