Hi, I’m
SMITA SHRIVASTAVA
Navi Mumbai
Summary
PASSIONATE PROFESSIONAL WITH VERSATILE EXPERINCE Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Overview
20
years of professional experience
6
Certifications
2
Languages
Work History
Byjus Future School, BYJUS
Senior Trainer
08.2020 - Current
Job overview
- Advanced Coding Trainer for Kids up to 13 years
- Certified in Math Program for kids up to 10 years
- Taken 2200 Online Classes till now For National & International Kids
- Created engaging teaching materials by adapting coursebook activities and introducing real-life materials such as songs, videos, and stories
- Monitored students behavior during classes and provided additional support to students with learning difficulties.
ETLLearning.com
Educational Consultant
11.2013 - 10.2018
Job overview
- Profile
- Talking about reading & early learning
- Making presentations to parents
- Helping them to understand Early learning Program & Importance of Reading
- Prepare sales presentations and provide product (early learning books) demonstrations
- Generate leads and follow up on sales opportunities
- Develop and maintain a thorough knowledge of products
- Meet or exceed sales goals and objectives
- Attending kid’s events or organizing event at schools to generate more leads
- Maintain accurate customer records
- Provide feedback to management on customer needs and preference
C Caps Educational Institute
Trainer
02.2017 - 05.2018
Job overview
- Taking English Communication for Adults (Homemakers, Govt Officials employees)
- Teaching through audio /videos
- Created engaging teaching materials by adapting different activities and introducing real-life materials such as songs, videos, and stories.
NOVATRAVEL .COM
Senior Travel Consultant
07.2010 - 09.2012
Job overview
- Receive customer calls and emails and handle their requests & queries
- Providing options & making bookings for any travel service as required by customer
- Issuing lowest possible prices for travel services (airline / hotel / car-hire etc) within customer requirements
- Follow-up on wait-listings and blocked bookings to ensure timely & appropriate confirmations
- Coordinating with airlines / suppliers directly to ensure waivers and favors for customers
- Tracking of refunds to be received from suppliers for cancellations / changes etc
- Follow-up on wait-listings and blocked bookings to ensure timely & appropriate confirmations
- Was responsible for reservation and sales for US clients for all the major airlines
- Looked after reservations on the Sabre GDS platforms
- Responsible for achieving set targets by maximizing sales along with the team by promoting travel on assigned product
- Making Reservations (US-IN visa versa,), costing of itineraries.
EXCUTIVE SHIP MANAGEMENT PVT.LTD, MUMBAI
Corporate Travel Executive
07.2009 - 07.2010
Job overview
- Responsible for servicing of Business Travel arrangements for corporate clients
- Responsible for the issue of e and paper tickets for officers / crew
- Dealing with travel agents to work out suitable deals and fares
- Doing Visas As per the port / country of joining
- Doing Crew Change for different ports around the world
- Responsible for travel arrangements for Crew Members
- Responsible for Hotel/Car Bookings.
AMERICAN EXPRESS BUSINESS TRAVEL, NOKIA Implant, GURGAON
Travel Counselor
09.2007 - 05.2009
Job overview
- Responsible for servicing of Business Travel arrangements for corporate clients
- Was responsible for the issue of e and paper tickets on Galileo
- Airline, rail, hotel, and ground transportation bookings; handling group events
- Dealt with airlines to work out suitable deals and fares
- Process exchanges, voids, and refunds
- Doing International/Domestic Ticketing
- Counsel clients on the most cost-efficient routes following event guidelines
- Creating sales presentations for Hotels, Airline deals
- Dealing with Hotels, making hotel booking on GDS
- Was co-coordinating with reservations and accounts departments with an aim to ensure better service to the clients
- Also handled accounts like WHO & ILO for one month each.
MAKE MY TRIP.COM, GURGAON
Sales & Reservation Executive
08.2005 - 09.2007
Job overview
- Was responsible for reservation and sales for US clients for all the major airlines
- Making Reservations (US-IN visa versa& AU-IN visa versa), costing of itineraries
- Looked after reservations on the Amadeus GDS platforms
- Responsible for achieving set targets by maximizing sales along with the team by promoting travel on assigned product
- Responsible for customer queries/ complaints should address in a timely and efficient manner
- Provided efficient customer service resolving issues with problematic clients
- Achievements
- Enhanced the effectiveness of the website by adding new features like fares, itineraries and making it more user friendly from the customer and employee perceptive
- Received the Employee of the Month award.
FREQUENT TOURS AND TRAVELS, Indore
Ticketing Executive
06.2003 - 10.2003
Job overview
- An IATA approved travel agent), Looked after issue of domestic air tickets using Amadeus and Abacus
- Marketed Thomas Cook tour packages and hotel bookings for the Taj group
- Provided effective service to online, offline and walk-in clients
- Developed a corporate clientele to increase revenues
- Maintained good working relations with all major airlines.
Education
Devi Ahilya University
Master of Tourism Administration
Dr. Hari Singh Gaur University , SAGAR, MP
Bachelor of Science
Board of Secondary Education
Higher Secondary
Skills
TECHNICAL SKILLSundefined
Certification
IATA Certificate in Basic Fare Calculation and Ticketing foundation from Montréal, Canada.
Timeline
Senior Trainer
Byjus Future School, BYJUS
08.2020 - Current
Trainer
C Caps Educational Institute
02.2017 - 05.2018
Educational Consultant
ETLLearning.com
11.2013 - 10.2018
Senior Travel Consultant
NOVATRAVEL .COM
07.2010 - 09.2012
Corporate Travel Executive
EXCUTIVE SHIP MANAGEMENT PVT.LTD
07.2009 - 07.2010
Travel Counselor
AMERICAN EXPRESS BUSINESS TRAVEL, NOKIA Implant
09.2007 - 05.2009
Sales & Reservation Executive
MAKE MY TRIP.COM
08.2005 - 09.2007
Ticketing Executive
FREQUENT TOURS AND TRAVELS
06.2003 - 10.2003
Devi Ahilya University
Master of Tourism Administration
04.2004
Dr. Hari Singh Gaur University
Bachelor of Science
04.2002
Board of Secondary Education
Higher Secondary
04.1999
IATA Certificate in Basic Fare Calculation and Ticketing foundation from Montréal, Canada.
Certificate in Amadeus Basic Fare Calculation and Ticketing.
Certificate in Galileo Basic Fare & Ticketing
Certificate in World Span Basic Fare & Ticketing
Certificate In Basic French Language From Swiss School Of Language
DISM (Diploma in System Management) from APTECH
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