SMITA SIKTA RATH
Bhubaneswar
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
22
22
years of professional experience
Work History
CRM
Service of Aditya Hyundai
08.2018 - Current
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
CRM
Service of Highway Honda
06.2015 - 08.2018
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
CRM
Service of Utkal Hyundai
10.2010 - 06.2015
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed and implemented standards for staff to provide consistent service to customers.
HR & CRM
Laxmiraj Motors
09.2008 - 06.2010
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
CS Teacher
Convent School
06.2006 - 08.2008
- Helped students explore concepts with engaging, learning-focused activities.
Team Leader In GI
ICICI Bank In
02.2003 - 12.2005
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
MBA - HR & IT
GM COLLEGE
Sambalpur, India 04.2001 -
BTECH - IT MANAGEMENT
BITM
BHUBANESWAR 04.2001 -
Associate of Science -
KVB
Jharsuguda, India 04.2001 -
High School Diploma -
SN SCHOOL
Brajarajnagar, India 04.2001 -
Skills
Good Communication Skill
Knowledge of Computer Fundamentals
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Mentoring
Quality Improvement
Documentation And Reporting
People Management
Client Service
Performance Improvement
Complaint resolution
Educationalqualification
2009, M B A, Sambalpur University, Sambalpur university, M B A in Human Resource, BE in Information Technology & Management, 2003, B E (IT & M), Utkal University, 1999, 10+2 (Science), CBSE, 1997, 1OTH, ICSE
Personal Information
- Father's Name: Mr.Suresh Chandra Ratha
- Date of Birth: 06/11/82
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Jobdescription
- New prospects need in Service Identifications as per market needs & making Presentations & Participations in Review of Customers in daily & weekly basis.
- Understanding customers' needs and mapping their service needs to provide the best Customer Relation Solution for Service Procedures in Customised formatting.
- Customer relationship management by constant follow-ups and after-service calls (Post Calls & analysis of the same).
- To give new ideas for business opportunity to develop and sustain business in long term basis.
- Formulation of different strategies and plans for stimulate Post Sales & Service related issues for Implementing the plan and polices formulated by the top level management.
Strength
Hardworking ability & to motivate the people
Languages
Hindi, English & Oriya
Disclaimer
I do hereby declare that all the above statement is true to the best of my knowledge and belief.
Timeline
CRM
Service of Aditya Hyundai
08.2018 - Current
CRM
Service of Highway Honda
06.2015 - 08.2018
CRM
Service of Utkal Hyundai
10.2010 - 06.2015
HR & CRM
Laxmiraj Motors
09.2008 - 06.2010
CS Teacher
Convent School
06.2006 - 08.2008
Team Leader In GI
ICICI Bank In
02.2003 - 12.2005
MBA - HR & IT
GM COLLEGE
04.2001 -
BTECH - IT MANAGEMENT
BITM
04.2001 -
Associate of Science -
KVB
04.2001 -
High School Diploma -
SN SCHOOL
04.2001 -
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