Open To Work
Parvati Kumari
Work Preference
Summary
Customer Relationship Manager experienced in managing key client relationships and enhancing customer satisfaction. Developed innovative solutions that increased customer loyalty while resolving complex issues and maintaining high retention rates. Focused on strategic planning and effective communication to foster strong, lasting relationships.
Overview
10
10
years of post-secondary education
5
5
years of professional experience
Work History
CRM
Ensologic Commerce private limited
Delhi
01.2022 - 03.2025
- Managed customer relationship management systems to enhance user engagement.
- Developed targeted marketing campaigns to improve customer retention strategies.
- Analyzed customer data trends to inform product development decisions.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Collaborated with product development teams to share customer feedback and drive product improvements.
Executive Assistant
SSL Biotech pvt ltd
Delhi
12.2019 - 01.2022
- Coordinated executive schedules and prioritized meetings for senior management.
- Managed internal and external communications with clients and stakeholders.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Maintained confidential records and files related to executive operations.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Organized company events and facilitated logistics for team gatherings.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
Education
Stenographer - Shorthand
Stenography
11.2017 - 06.2023
Bachelor of Commerce - Accounting And Finance
Delhi University
Delhi 05.2013 - 06.2017
SKV SP RAOD
Delhi, India Skills
- Customer relationship management
- Conflict resolution
- Marketing strategies
- Client retention
- Product feedback analysis
- Problem solving
- Effective communication
- Customer relations
- Communication skills
- Continuous improvement
- Negotiation and conflict resolution
- Emergency response
- Reporting and documenting
- Customer service
- Positive attitude
- Active listening
- Good judgment
- Problem-solving
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
CRM
Ensologic Commerce private limited
01.2022 - 03.2025
Executive Assistant
SSL Biotech pvt ltd
12.2019 - 01.2022
Stenographer - Shorthand
Stenography
11.2017 - 06.2023
Bachelor of Commerce - Accounting And Finance
Delhi University
05.2013 - 06.2017
SKV SP RAOD