Prakash Nand Dubey
Buxar
Summary
To have a job that would enable me to use my talent and skills as well as contribute to organization's goals and which would provide excellent opportunities for career advancement and personal growth. Experienced CRM professional with a background in managing customer relationships and improving business operations. Strengths include effective communication, data analysis, and strategic planning skills to enhance customer satisfaction and loyalty. Demonstrated success in implementing CRM strategies leading to significant improvements in customer experience and business growth.
Overview
20
20
years of professional experience
Work History
CRM
REFORM INDUSTRIES
LUCKNOW
05.2022 - Current
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Created detailed reports on customer activity, including purchase history and preferences.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Production Department in CNC Grinding
JMT AUTO LTD
Jamshedpur
03.2005 - Current
- Company Overview: JMT AUTO is a TS16949, ISO-14001 & QS certified, one of the most reputed company in Jamshedpur region, is manufacturing transmission systems, engine parts of automobiles, largest supplier of TATA MOTORS, TAFE, CATERPILLAR and also supplier to TATA MOTORS, CUMMINS. USA, CNH GROUP, GENERAL MOTERS, EATON etc.
- Planning for machining the parts according to customer requirement.
- Planning raw material, Machine & Man according to production requirement.
- Performing the machine setup for the required part to be produced.
- Planning shifts according to work fluctuations.
- Maintaining 5S in the shopfloor.
- Following Kaizen, OKA YOKA etc. in shopfloor.
- Mean time inspection of the part during production.
- JMT AUTO is a TS16949, ISO-14001 & QS certified, one of the most reputed company in Jamshedpur region, is manufacturing transmission systems, engine parts of automobiles, largest supplier of TATA MOTORS, TAFE, CATERPILLAR and also supplier to TATA MOTORS, CUMMINS. USA, CNH GROUP, GENERAL MOTERS, EATON etc.
CRM
TATA AUTOCOM(ASAL)
LUCKNOW
07.2015 - 03.2022
- Created detailed reports on customer activity, including purchase history and preferences.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Provided training and support for team members on how to use the CRM system effectively.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
Customer Support
JMT AUTO LTD
Jamshedpur
01.2009 - 06.2015
- Company Overview: JMT AUTO is a TS16949, ISO-14001 & QS certified, one of the most reputed company in Jamshedpur region, is manufacturing transmission systems, engine parts of automobiles, largest supplier of TATA MOTORS, TAFE, CATERPILLAR and also supplier to TATA MOTORS, CUMMINS. USA, CNH GROUP, GENERAL MOTERS, EATON etc.
- Responsible for material handling, warehousing, information, transportation, packaging, and inventory.
- Ensuring all the requirements of the customers are met on time in an efficient and safe manner.
- Coordinate with third party logistics (3PLs).
- To ensure that there is a safe and timely dispatch of goods.
- To draft plans, policies, and procedures for successful implementation of logistics system.
- To ensure that the business goals of the organization are in synchronization with logistics system.
- To Maintain Quality.
- To create and maintain customer support.
- To maintain coordination with vendors, service providers and transport carriers.
- Also responsible for coordination with suppliers regarding scheduling, hedging and timely delivery.
- To ensure that the work is done economically.
- To ensure timely supply and payment of goods and reduce inventories.
- JMT AUTO is a TS16949, ISO-14001 & QS certified, one of the most reputed company in Jamshedpur region, is manufacturing transmission systems, engine parts of automobiles, largest supplier of TATA MOTORS, TAFE, CATERPILLAR and also supplier to TATA MOTORS, CUMMINS. USA, CNH GROUP, GENERAL MOTERS, EATON etc.
Education
Bachelor of Arts - History
VEER KUNWAR SINGH UNIVERSITY
ARA04-2003
Skills
- Customer relationship management
- Report generation
- Data analysis
- Problem solving
- Critical thinking
- Effective communication
- Team collaboration
- Campaign management
- Lead generation techniques
- Sales strategy development
- Customer relations
Disclaimer
I do hereby assert that, the information provided above are quite genuine and flawless one to the best of my Knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Father's Name: Shri Surendra Dubey
- Date of Birth: 01/30/81
- Marital Status: Married
Languages
Hindi
First Language
English
Beginner
A1
Timeline
CRM
REFORM INDUSTRIES
05.2022 - Current
CRM
TATA AUTOCOM(ASAL)
07.2015 - 03.2022
Customer Support
JMT AUTO LTD
01.2009 - 06.2015
Production Department in CNC Grinding
JMT AUTO LTD
03.2005 - Current
Bachelor of Arts - History
VEER KUNWAR SINGH UNIVERSITY
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