Ayushi Das
Gurgaon
Summary
Dedicated professional with strong skills in customer relationship management and issue resolution. Proven ability to enhance client engagement and support team collaboration for effective service delivery.
Overview
4
4
years of professional experience
Work History
CRM
Underneat
Gurgaon
12.2025 - Current
- Managed customer relationship management strategies to enhance client engagement.
- Maintained up-to-date customer information in the CRM platform regularly.
- Assisted in resolving customer issues by coordinating with relevant departments.
Customer Service Representative
Finkeda
Gurgaon
10.2025 - 12.2025
- Collaborated with team members to improve service delivery and efficiency.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Roinet Private Limited
Gurgaon
12.2022 - 09.2025
- Resolved customer complaints with empathy and professionalism, enhancing overall satisfaction.
- Educated customers about product features and benefits during interactions.
- Delivered timely resolutions to customer complaints, ensuring high-quality service and customer retention.
Education
Bachelor of Commerce -
Institute of Technology And Management
Dehradun 10-2023
12th -
Guru Nanak Academy
Dehradun 05-2019
10th -
Guru Nanak Academy
Gurgaon 05-2017
Skills
- Issue resolution
- Customer relationship management
- CRM software usage
- Client engagement strategies
- Team collaboration
- Problem solving
- Adaptive learning
- Customer relations
Languages
English
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Timeline
CRM
Underneat
12.2025 - Current
Customer Service Representative
Finkeda
10.2025 - 12.2025
Customer Service Representative
Roinet Private Limited
12.2022 - 09.2025
Bachelor of Commerce -
Institute of Technology And Management
12th -
Guru Nanak Academy
10th -
Guru Nanak Academy