Smita Dey Tarafder

Role: IELTS, PTE and English language training

Responsibilities:.

• Delivered instructions for IELTS, PTE examinations and General English covering the four macro skills: Listening, Reading, Writing and Speaking
• Conducted both classroom and online classes for students including overseas candidates
• Conducted the ongoing systematic, developmental, and summative assessment and provided individual feedback on the appropriateness of the strategies
• Complemented Hurray’s agenda with relevant blog content
• Researched and fact-checked empirical data
• Worked with deadlines and covered relevant material
• Prepared project documentation, deliverables, finances and status
• Developed strategy and architecture for online overseas students in alignment with business plans
• Collaborated with participants to determine project timeline for complete project lifecycle from inception to closure
• Created and managed master program plan. Managed end-to-end project delivery.
• Developed project plans with forecasts, estimates, and resource assignments.
• Provided strategies to the team and other program managers.

Role: Administrator – South Team

Responsibilities:

• Ensured acceptable quality of documentation submitted by frontline
• Prepared MIS and generated report on daily, monthly, quarterly and yearly basis
• Monitored compliance with Sales Processes, minimizing risk, daily report maintenance and analysis
• Conducted internal audits, SOR and LSOR checks for all branches across South India
• Assisted the Regional Head-South in trainings for the Wealth Advisory (Investments and Insurance) team as well as referral channels (branch banking, retail liabilities, SME)
• Worked with the products and research team. Trained the Wealth Advisory team and frontline sales team of the upcoming changes in the operating system, product circulars, profiling portfolios and audit checks
• Handled a team of support officers across all branches in South India for front end operations, audit compliance and daily reporting
• Analyzed and reviewed month-to-date and year-to-date reports from the frontline service team and presenting reports during business meets

Role: Entry – level management employee

Responsibilities:.

• Acquired new clients for the bank and maintained a line of relationship with them
• Contributed to the volume of business and book size of the bank
• Managed existing clients' portfolio
• Cross- sold bank's products to the newly acquired as well as existing clients