Smitha H
Bangalore
Summary
Total 15+ years of immense experience in Assistant Executive, Assistant to V.P Sales Sales Coordinator and Customer Care Executive. Good knowledge in the domain of SAP SD Applications and SFDC Portal. Good knowledge on the Order Management, Order to Cash, Order Processing. Excellent team player with good communication, interpersonal & problem-solving skills, enthusiasm to learn new technologies and capable of working independently, as well as part of a team.
Work History
Associate - Customer Support
TE Connectivity India Pvt ltd
2010.11 - Current
- Creation of quotation, Sales Order booking and purchase order creation.
- Keeping customers informed about their order execution status on daily basis, giving availability on products status.
- Backlog management .
- Organizing & Active participation on Billing Report publishing, Internal team meet cadence (daily go meetings), Global SFDC call ,operation meeting with planner, to know on the weekly updates on order booked Follow up with the customers for the outstanding collections, quotations and purchase orders and Performa invoices.
- Processing all returns (RMA) according to the company policies.
- Working actively on SFDC Portal, reducing the Initial response case, LRC for pull in raised .
- Visiting customer places.
Executive - Customer Support
LGC Promochem India Pvt Ltd
2009.12 - 2010.11
- Coordinating with the customer on the receipt of Purchase Order and ensuring that there is no discrepancy in PO and placing the orders to procure the standards
- Responding to routine messages or inquiries
- Uses judgment to determine if message or inquiry requires other than routine handling
- Working on ERP ,providing ‘Status Report’ details every week on the consignment arrival
- Follow up with the customers for the outstanding collections, quotations and purchase orders and Performa invoices.
Assistant Executive
Minar Industries
2008.05 - 2009.11
- Liaison between marketing and purchase department
- Ensuring that the sales logins and issuance are smoothly completed
- Responding to routine messages or inquiries on behalf of Executive staff
- Uses judgment to determine if message or inquiry requires other than routine handling
- Daily communication with all levels of the organization
- Continuous contact Maintaining existing electronic and hardcopy filing/record keeping systems, keeping them current, accurate and accessible to those who may need stored information
- Changing the process as per ISO compliance
- Working on ERP Software - creating the item master, Purchase requisition, Bill of materials and ERP macro
- Preparing documentation for vendor registration for E-tender participation
- Inter company purchasing & Delivery performance analysis
- Preparing the documentation work for exports and coordinating with the logistics Follow up with the customers for the outstanding collections, quotations and purchase orders and Performa invoices.
Assistant to Vice President – Sales
Rittal India Pvt. Ltd
2007.01 - 2008.05
- Liaison between the sales team and service team
- Ensuring that the sales logins and issuances are smoothly completed
- Calling up to the customers and fixing an appointment with our directors and Vice – President - Sales
- Collecting sales data on daily basis from the sales team, preparing the sales report and communicating the same to concern
- Preparing the MIS Report beginning of every month by taking the reports from Sales executives from different branches all over the State
- Organizing tour schedules and programmer for senior level executives.
Sales Co-ordinate
Biesse India Pvt. Ltd
2003.11 - 2006.12
- Directing the Engineers & Interacting with customers
Education
Diploma in Computer Application -
Bachelor of Arts (B.A) -
PUC -
SSLC -
Skills
- Email etiquette
- Customer Support Activities
- SAP - PR2 Customer Support
- Backlog Management
- Active Working in SFDC Portal
Accomplishments
Represented the school in the inter – Zonal badminton tournament for Kendriya vidyalaya group of institution.
Languages
Kannada
English
Hindi
Tamil
Tulu
Konkani
Area Of Exposure
- ERP: SAP SD, MM
- Customer Data Management
- Order Management
- Order to Cash
- Service Order booking
- Salesforce (SFDC)
- Quotation
- Invoicing
- Excel
- Sales Operation
- Backlog reports
- Customer support
- RMA
Functional Experience
- TE Connectivity India Pvt Ltd, Reporting to Managing Director, Customer Support Associate (Industrial sector – Band 5), From Enquiry to Cash., Coordinating with the customer on enquiry, following up for the Purchase Order. Ensuring that there is no discrepancy in PO and placing the orders to procure the standards., Responding to routine messages or inquiries. Uses judgment to determine if message or inquiry requires other than routine handling., Publishing booking & billing trackers. Organizing & Active participation on team meets and operation meeting with planner to know on the weekly updates on order booked, Follow up with the customers for the outstanding collections, quotations and purchase orders and Performa invoices., Coordinating conference calls, videoconferences and other telecommunication requests. Working actively on SFDC Portal., Visiting customer places.
- LGC Promochem India Pvt Ltd, Reporting to Managing Director, Customer Support Executive, Coordinating with the customer on the receipt of Purchase Order and ensuring that there is no discrepancy in PO and placing the orders to procure the standards., Responding to routine messages or inquiries. Uses judgment to determine if message or inquiry requires other than routine handling., Working on ERP, providing ‘Status Report’ details every week on the consignment arrival., Follow up with the customers for the outstanding collections, quotations and purchase orders and Performa invoices.
- Minar Industries, Reporting to Managing Director, Assistant Customer support Executive, Liaison between marketing and purchase department. Ensuring that the sales logins and issuance are smoothly completed., Responding to routine messages or inquiries on behalf of Executive staff. Uses judgment to determine if message or inquiry requires other than routine handling., Daily communication with all levels of the organization. Continuous contact, Maintaining existing electronic and hardcopy filing/record keeping systems, keeping them current, accurate and accessible to those who may need stored information. Changing the process as per ISO compliance., Working on ERP Software - creating the item master, Purchase requisition, Bill of materials and ERP macro., Preparing documentation for vendor registration for E-tender participation., Inter company purchasing & Delivery performance analysis., Preparing the documentation work for exports and coordinating with the logistics, Follow up with the customers for the outstanding collections, quotations and purchase orders and Performa invoices.
- Rittal India Pvt Ltd, Reporting to Vice President, Sales Assistant, Liaison between the sales team and service team. Ensuring that the sales logins and issuances are smoothly completed., Calling up to the customers and fixing an appointment with our directors and Vice – President - Sales., Collecting sales data on daily basis from the sales team, preparing the sales report and communicating the same to concern., Preparing the MIS Report beginning of every month by taking the reports from Sales executives from different branches all over the State., Organizing tour schedules and programmer for senior level executives.
- Biesse India Pvt. Ltd, Directing the Engineers & Interacting with customers, Sales Co-coordinator
Personal Information
- Hobbies: Listening to Music, Singing, Playing Chess, Badminton, Gardening
- Father's Name: Late.Harishchandra Acharya
- Mother's Name: Chandravathi Acharya
Disclaimer
I declare that the above information is correct to the best of my knowledge & belief.
Timeline
Associate - Customer Support - TE Connectivity India Pvt ltd
2010.11 - Current
Executive - Customer Support - LGC Promochem India Pvt Ltd
2009.12 - 2010.11
Assistant Executive - Minar Industries
2008.05 - 2009.11
Assistant to Vice President – Sales - Rittal India Pvt. Ltd
2007.01 - 2008.05
Sales Co-ordinate - Biesse India Pvt. Ltd
2003.11 - 2006.12
Manipal Institute of computer Education (MICE) - Diploma in Computer Application,
Sri Bhuvanendra College, Karkala, M’lore University - Bachelor of Arts (B.A),
Govt Pre - University College, Kudremukh - PUC,
Kendriya Vidyalaya, Kudremukh - SSLC,
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