Smitha Pillai
Thiruvananthapuram
Summary
An Accredited RPA Developer focused on scoping out, developing and implementing Intelligent Automation solutions across Financial, Insurance, Investment & Banking Companies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Automation Analyst
Allianz Services Private Ltd
Thiruvananthapuram
03.2020 - Current
- Identify and support the creation of all appropriate RPA use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle in a fast-paced Agile Scrum Development Environment.
- Creating PDD, SDD, DRD and validating the automated activities with a subject matter expert (SME) during any verification and user acceptance testing to determine if a solution has fulfilled the requirements.
- Hands on Experience in creating process flows using Process Studio, Object Studio and Control room in Blue Prism. Building and developing different types of Applications in all Spy modes including Surface Automation. Worked on projects based on SQL, Multi-Bot Architecture.
- Building process automations in accordance with standard Blue Prism design principles and conventions. Following Best Practices as per Design Authority.
- Effective Communications with Project Managers, SME, Process Controllers for ROM, Effective method for managing work queue and utilization of BP licenses.
- Creating and documenting test procedures and scenarios for the pre-UAT phases. and Supporting the Operational Teams during the UAT for roll-out phases.
- Orchestration for deployment, monitoring, and management of Blueprism BOTs. Problem solving issues that arise in the daily running of Blue Prism processes and providing timely responses and solutions as required.
- Managing and investigating exceptions (Business and System Exceptions), Communicating with Blue Prism on software related issues, suggesting improvements and participating with other users in the Blue Prism community.
- Conducting Blue Prism Master Class Foundation Training to the new joining developers.
Commercial Underwriting Expert
Allianz Services Private Limited
Thiruvananthapuram
09.2015 - 02.2020
- Property & Causality Insurance(UK)-Making quotations for Commercial New Bussines policies based on client request.
- Motor Trade Insurance(UK)-Prepare renewal documentation for Motor Trade policies based on document's provided by the brokers if any re-negotiations required.
- Hands on experience in processing Indexing of Commercial Policies
- Hands-on experience in using Coronet , Salesforce, Azure and Case Manager.
CUSTOMER SERVICE/Technical Support Consultant
SUTHERLAND GLOBAL SERVICES
COCHIN
11.2012 - 11.2014
- Diagnosed system malfunctions using various tools such as diagnostic programs, system logs or patch management systems.
- Resolved customer complaints in a timely manner by providing appropriate solutions or workarounds.
- Tracked service requests from initiation through resolution stages in a ticketing system.
XML Developer
APTARA LEARNING PRIVATE LIMITED
Thiruvananthapuram
01.2012 - 11.2012
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Recommended improvements to facilitate team and project workflow.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Analyzed code and corrected errors to optimize output.
Education
B.TECH - INFORMATION TECHNOLOGY
JAMES COLLEGE OF ENGINEERING AND TECHNOLOGY
NAGARCOIL, INDIA04-2011
12TH GRADE - CBSE
KENDRIYA VIDYALAYA, FRI
DEHRADOON,INDIA03-2007
10TH GRADE - CBSE
KENDRIYA VIDYALAYA
ADOOR,INDIA03-2005
Skills
- Blue Prism Programming
- Blue Prism Training & Knowledge Sharing
- Creation of PDD, SDD, DRD
- Multi- Bot RPA Solutions
- Citrix - Surface Automation
- Mainframe Applications
- Work Queue Management
- Browser Automation - HTML, AA, UIA, X-path
- Process Controlling & Support
- API Automation
- Requirements Gathering
- Continuous deployment
- Effective Communication
- Code reviews
- Project Management
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Active participation in Cultural Activities
Certification
- Blue Prism Certified Developer (December/2021)
References
References available upon request.
Timeline
Senior Automation Analyst
Allianz Services Private Ltd
03.2020 - Current
Commercial Underwriting Expert
Allianz Services Private Limited
09.2015 - 02.2020
CUSTOMER SERVICE/Technical Support Consultant
SUTHERLAND GLOBAL SERVICES
11.2012 - 11.2014
XML Developer
APTARA LEARNING PRIVATE LIMITED
01.2012 - 11.2012
B.TECH - INFORMATION TECHNOLOGY
JAMES COLLEGE OF ENGINEERING AND TECHNOLOGY
12TH GRADE - CBSE
KENDRIYA VIDYALAYA, FRI
10TH GRADE - CBSE
KENDRIYA VIDYALAYA
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