SMRITI BARTHWAL

• Built a successful 19-year international aviation career, including 13 years in First Class.
• Delivered personalised, discreet, world-class service to VIPs, senior business leaders, celebrities, and high-profile guests, enhancing their travel experience.
• Cultivated exceptional communication, cultural awareness, and service-recovery skills through extensive interaction with diverse international passengers, fostering positive relationships.
• Upheld highest standards of grooming, presentation, etiquette, safety, and professional conduct in a fast-paced multicultural environment, ensuring passenger comfort and trust.
• (19 Years)

• Began aviation career in 2005, building foundational experience in cabin service, passenger interaction, safety procedures and teamwork.
• Ensured passenger safety through thorough pre-flight checks and safety demonstrations.
• Assisted passengers with boarding and deplaning efficiently and courteously.
• Provided in-flight service, including meal distribution and beverage offerings.

Passionate about empowering aspiring young women to enter aviation with confidence and professionalism. Can provide practical

mentoring in airline interview preparation, grooming, communication, English confidence, body language, etiquette,

personality development, customer service, difficult-passenger handling, VVIP service expectations and airline culture.