Smriti Dixit
Banker
Jaipur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Personal Banker
Yes Bank Ltd
Jaipur
05.2022 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Cross-sold bank products and services to meet customer needs and provide options.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Monitored accuracy of customer information in system.
- Greeted customers and delivered information about new account processes.
- Collected customer information and completed new account forms.
- Processed customer payments and account setup charges.
- Presented new and additional products and services to existing customers.
- Reconciled customer accounts and balanced daily transactions.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Relationship Manager
HDFC Bank
Jaipur
07.2018 - 04.2022
- Worked with HDFC BANK in its virtual departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed strategic plans for day-to-day financial operations.
- Conducted financial due diligence on potential investments and acquisitions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Secondary -
Lady Anshuiya Singhania School
Jhalawar 03.2009 - 03.2010
Bachelor Of Commerce -
Mohanlal Sukhadia University
Udaipur 03.2014 - 06.2015
Senior Secondary -
Atomic Energy Central School
Rawatbhata 03.2012 - 03.2013
Skills
Loans
Teller auditing
Loan application expertise
Portfolio assessment
Sales strategy
Cash Handling
File Maintenance
Banking operations knowledge
Certification
Post Graduate Diploma in Business Management
Timeline
Diploma in Computer Applica
03-2023
Personal Banker
Yes Bank Ltd
05.2022 - Current
Relationship Manager
HDFC Bank
07.2018 - 04.2022
Post Graduate Diploma in Business Management
03-2017
Bachelor Of Commerce -
Mohanlal Sukhadia University
03.2014 - 06.2015
Senior Secondary -
Atomic Energy Central School
03.2012 - 03.2013
Secondary -
Lady Anshuiya Singhania School
03.2009 - 03.2010