Smriti Rai

Client: Telefonica Germany(Legacy Stack)

• Conducted comprehensive end-to-end analysis of new requirements across channels, focusing on technical aspects.
• Compiled and delivered ASRI/integration documents to support development team delivery.
• Analyzed new requirements to identify potential impacts on channel operations and strategy.

Client: Telefónica Germany(RAITT program)

• Conducted in-depth analysis and crafted design specifications to align business requirements with telecom software functionalities.
• Coordinated efforts with cross-functional teams to identify and execute operational improvement initiatives.
• Developed comprehensive business process diagrams to streamline workflows and improve operational efficiency.
• Developed process diagrams utilizing BPMN tool ARIS to enhance workflow visualization.
• Managed integration of Salesforce and ARIS tools to optimize sales and process management.
• Explored GenAI tool for user stories generation.
• Analyzed business requirements to identify opportunities for process improvements and increased efficiency.

Client: Telenet Belgium

• Worked as a Business Analyst with Telenet Belgium client.
• Managed requirements using AEM content and Netracker CRM tools.
• Provided onsite analysis support at client location in Belgium for 2 years, improving communication efficiency.
• Streamlined requirement management, improving delivery timelines through effective use of AEM and Netracker.
• Collaborated with Telenet Belgium stakeholders, facilitating workshops to gather and refine business requirements.

Client: T-Mobile

• Delivered test scripts using automation test tools like Selenium and Katalon.
• Improved web platform reliability by executing automated test scripts using Selenium and Katalon.
• Executed user acceptance test plans for T-Mobile's web platform, covering scenarios to ensure quality deliverables.
• Contributed to automation testing by designing and maintaining scripts, reducing manual testing efforts.