Reading books, listening to music
Smriti Singh
Operations And Data Analysis
Hyderabad,India
Summary
Certified data scientist with 5 years of experience in building successful algorithms and predictive models, working with vast data sets to break down information, data analysis and reporting. Have extensive experience in sourcing, processing, managing, and distributing business-driven and actionable visual reports for key stakeholders with holding a track record of successful projects and transforming Business to next level.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Operations Specialist
Amazon
Hyderabad, Telangana
03.2017 - Current
- Well versed with Microsoft tools, machine learning tools and libraries, R, Python, Advanced Excel, macro and VBA, SharePoint, SQL and analyzing large data sets using Tableau and Power BI .
- Wrote complex SQL scripts to improve the performance as the volume of the data was heavy.
- Generated advanced Tableau dashboards with quick/context/global filters, parameters and calculated fields that allowed to track and improve customer complaints by 20% within a month.
- Good experience in dashboards designing for large data volumes from different data sources (SQL servers, teradata etc).
- Automated reports and data ingestion processes for 4 programs using SQL, Excel VBA, and Python tools.
- Worked with leadership and stakeholders to understand business needs and translated those business needs, generated business insights using Python, R and created interactive data analysis report by analyzing data sets in Tableau server for the team with global filters and parameters that helped saving the manual efforts of 15 hours every week.
- Generated Business insights for process improvements by performing data analysis using advanced excel and SQL and identified root cause for the trending customer issues which helped in reducing customer's issues by 2ppm.
- Text-mined the review/complaint data to identify the issues that customers had which helped reducing the customers complaints by 21%.
- Predicted data inflow with 98% accuracy which helped tagging the data without missing the ETA.
Education
Intermediate Japanese (N3) - Japanese
International Lingua Institute
Noida, UP 04.2014 - 02.2017
B.Tech - Electronics and CommunicationEngineering
Greater Noida Institute of Technology
Greater Noida, UP 07.2010 - 07.2014
Skills
SQL
Advanced Excel, macro and VBA
Tableau
R, Python and JavaScript
Machine Learning
Keras and Tensorflow
Power BI
Hadoop and Big data
Cloud Computing
Certification
Data Science
Interests
Timeline
Operations Specialist
Amazon
03.2017 - Current
Intermediate Japanese (N3) - Japanese
International Lingua Institute
04.2014 - 02.2017
B.Tech - Electronics and CommunicationEngineering
Greater Noida Institute of Technology
07.2010 - 07.2014