Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Smritikana Biswas

Summary

Reliable NOC Engineer with over 6.2 years of experience providing maximum uptime for network operations and IT assets. Dedicated to around-the-clock ownership of uninterrupted service availability. Specializing in ISP/MSP networks. Ready to lead the maintenance and expansion of NOC facilities at any scale.

Overview

6
6
years of professional experience
1
1
Certification

Work History

NOC Engineer

Teamlogic It of Newtown
Pennyselvania
04.2023 - Current
  • Maintained, monitored, and troubleshot backups on multiple servers using Acronis backup, Datto BCDR, and SAS, Synology.
  • Ensured the successful execution of all scheduled jobs, with minimal disruption to business operations.
  • Performed regular reviews of backup logs to identify potential issues or problems.
  • Provided technical support to end users regarding their backup needs.
  • Analyzed the existing environment for any potential optimization opportunities related to backups.
  • Created user accounts and managed access rights to files, directories, and applications.
  • Troubleshot LAN and WAN connectivity issues with routers, switches, and firewalls.
  • Documented all processes related to NOC activities for future reference purposes.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Monitored network performance and troubleshooted any issues that arose.

Service Reliability Engineer (L1)

BT E-SERVE INDIA PVT. LTD
KOLKATA
02.2022 - 04.2023
  • Responsible for working with all technology team members to ensure proper maintenance of the LAN, wireless, MAN, and WAN voice and data networks.
  • Provide Level-1 support and troubleshooting to resolve issues.
  • Provide Level 1 support and troubleshooting of Cisco Meraki and Velocloud (SD-WAN) issues.
  • Investigate first-line support calls assigned, and identify the root cause of incidents and problems.
  • Report and escalate issues to third-party vendors if necessary.
  • Provide telephonic support to clients when required, and update the relevant systems as per procedures.
  • To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre- and post-production issues.
  • To raise equipment, Return Material Authorizations (RMA's) and to track these through to problem resolution

Information Process Specialist

TATA CONSULTANCY SERVICES
KOLKATA
03.2019 - 01.2022
  • Maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Performed daily system monitoring of the networks and reported any irregularities or performance issues.

Education

Post Graduate Diploma In Information Security - Information Security

Indira Gandhi National Open University
Kolkata, India
04-2025

Bachelor of Science -

University of Kalyani
West Bengal, India
03-2017

High School Diploma -

Kalyani Central Model School
West Bengal, India
06-2013

Skills

  • Routing and switching technology
  • SD-WAN and Meraki
  • IP addressing and subnetting
  • Network troubleshooting
  • Server/network configuration
  • Backup administration
  • Incident management
  • Effective communication

Certification

  • CCNA(CCNA#200-301) Trained
  • CompTIA Network+ trained
  • Datto Certified Deployment Specialist in continuity
  • Datto certified practitioner in SaaS protection
  • Acronis Cloud Tech Fundamentals
  • Acronis Cloud Tech Associate Advanced Backup

Timeline

NOC Engineer

Teamlogic It of Newtown
04.2023 - Current

Service Reliability Engineer (L1)

BT E-SERVE INDIA PVT. LTD
02.2022 - 04.2023

Information Process Specialist

TATA CONSULTANCY SERVICES
03.2019 - 01.2022

Post Graduate Diploma In Information Security - Information Security

Indira Gandhi National Open University

Bachelor of Science -

University of Kalyani

High School Diploma -

Kalyani Central Model School

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Smritikana Biswas