Smruthi A
Pattabiram
Summary
Dynamic Issue Resolution Analyst with a proven track record at Athenahealth, excelling in claim analysis and customer communication. Adept at navigating complex revenue cycle challenges, I consistently deliver high-quality support while maintaining compliance. My resilience and adaptability drive successful outcomes in fast-paced environments, ensuring timely resolutions and enhanced client satisfaction.
Overview
8
8
years of professional experience
Work History
Issue Resolution Analyst
Athenahealth
Remote
10.2023 - 03.2025
- Resolved client-reported issues by analyzing account discrepancies and escalating unresolved claims.
- Coordinated between internal departments to ensure timely and accurate resolution of revenue cycle concerns.
- Maintained communication with healthcare providers and clients to address system or process-related issues.
- Documented resolution steps and case outcomes in internal tracking systems to ensure compliance and transparency.
- Delivered high-quality support while maintaining productivity benchmarks and service level agreements.
Customer Care collection Sr. Rep.
NTT DATA
Chennai
10.2021 - 04.2023
- Make calls to insurance companies and check on the status of claims
- Reviewed, followed up, and worked on unpaid claims, old claims, no response claims, outstanding claims, and denials
- Make adjustments to patient and insurance accounts
- Perform timely and accurate submission of claims
- Maintained adequate documentation on the client software to send necessary documentation to insurance companies
- Recorded after-call actions and perform post call analysis for the claim follow-ups
Process Associate
Mr. Cooper
Chennai
06.2017 - 07.2019
- Reviewed and processed applications to ensure borrowers met the qualifications for a Reverse Mortgage
- Performed physical review of new file submission for completeness and accuracy
- Gathered conditions on approved loans
- Coordinated scheduled closing dates with borrowers, closing agents and Reverse Mortgage Consultants
- Analyzed the information provided by the borrower such as income, assets and their credit worthiness
Education
B.E. - Electronics and Communication Engineering
S. A. Engineering College
Chennai04-2017
Intermediate -
Good Shepherd Mat.Hr. Sec. School
04-2013
SSLC -
Good Shepherd Mat.Hr. Sec. School
04-2011
Skills
- Microsoft Excel and Word
- Customer communication
- Compliance documentation
- Claim analysis
- PowerPoint
- Quality assurance
- Time management
- Active learning
- Task prioritization
- Resilience and adaptability
- Process analysis
- Claim resolution
Timeline
Issue Resolution Analyst
Athenahealth
10.2023 - 03.2025
Customer Care collection Sr. Rep.
NTT DATA
10.2021 - 04.2023
Process Associate
Mr. Cooper
06.2017 - 07.2019
B.E. - Electronics and Communication Engineering
S. A. Engineering College
Intermediate -
Good Shepherd Mat.Hr. Sec. School
SSLC -
Good Shepherd Mat.Hr. Sec. School
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