Smruti Ranjan Mishra
Senior DevOps And Cloud Engineer
Bengaluru,KA
Summary
Currently working as a Senior DevOps and Cloud Enginner and seeking a challenging position in an esteemed organization with stimulating environment. With an experience of DevOps and Cloud Engineering, willing to make a significant contribution as per the best of my knowledge.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Senior DevOps and Cloud Enginner
Altimetrik India Pvt Ltd
Bengaluru, Karnataka
02.2020 - Current
- Working as a Senior DevOps Engineer
- Involved in setting up CI/CD using Jenkins for more than 20 development teams including team of data scientists
- Involved in creating CI/CD pipelines for all the development teams across client's org
- Creating End to End declarative pipelines for the development teams, which includes all the stages starting from repository cloning till deployment.
- Creating shared library which can be used across multiple teams by just calling the functions.
- Created shared libraries for Sonarqube code scan, Building Image, Scanning the image, doing code vulnerability test using Checkmarx etc
- These shared libraries can directly be called in the pipeline to be executed by passing the project specific parameters, so that it is not repetitive
- Worked in configuring the webhooks for automating continuous deployment
- creating and configuring the master and slave nodes for effective performance
- Responsible for fixing any pipeline related issues faced by any of the dev team
- Created a script and using that configured a cron pipeline job called heart beat integration, which runs periodically in every 4 hours and checks the integration between different tools and sends the notification to the ops team mentioning the tools that are reachable and the tools that are unreachable, so that the ops team can then work on fixing if any isses
- Responsible in building and managing docker images by creating shared libraries for the same, which can again be used by passing the image name and tag
- Responsible for working with different teams when they need any assistance related to their pipeline
- Responsible working with different tools integration like bitbucket, Sonarqube, Checkmarx, Jfrog Artifactory, Qualys
- Working as a backend python developer
- Responsible working as a contributor in developing a tool using which projects can be automated using one click across different tools, so a lot of manual work is automated
- Working with APIs to automate the project on boarding process using the tool
- Working with converting the monolithic application created for project onboarding to microservices architecture
- Responsible for working with microservice for the project onboarding in Jenkins though the tools and APIs
- Responsible for collecting requirements and also working towards the existing tool enhancements
- Responsible writing the Ansible playbooks for automating the configuration process.
- Created Ansible playbooks for taking back up of the DEV, PROD and QA servers and restore them when needed
- Created Ansible playbooks for getting SSL certificated from PAM using API and pushing it to the destination servers.
- Created Ansible playbooks for configuring webhooks in bitbucket for pull and push mechanism
- Working with Ansible tower for configuring and executing the playbooks
- Worked on AWS for creating DNS with route 53
- Worked on multi region s3 bucket syncing, like if thre is anything push to s3 bucket in EU region then it will sync and the same thing will also be available in the US region for DR purpose
- Configuring ELBs to route it to multiple target instances
Module Lead
Mindtree Limited
Bengaluru, Karnataka
06.2020 - 02.2021
- Working on Service Now ticketing tool as part of the standard support process
- Taking the ownership of the tickets coming into L2 and L3 queue and working on them
- Preparing the Weekly, Monthly , Quarterly and Yearly support statistics report and present it to the higher management
- Leading the L2 application Support team
- Having end to end application and functional knowledge of the project.
- Involved in resolving L2 and L3 tickets
- Managing the Support team
- Preparing and presenting the daily ,weekly, monthly, quarterly and yearly support stats report
- Leading the daily and weekly team meeting
- Working on the Incidents, Service Requests and Change Requests
- Fixing the data related issues
- Fixing the application bugs
- Generating different reports based on client’s requirements
- Involved in organizational improvement process
- Monitor the team performance
- Working on automating the mundane processes which consumes team productivity
- Initiating the conference bridge in case of P1 issues to resolve the issue and finding out the root cause
- Working on root cause analysis of the incidents
Senior Product Specialist
Eurofins India Pvt Ltd
Bengaluru, karnataka
12.2017 - 06.2019
- Working on OTRS ticketing tool as part of the standard support process
- Taking the ownership of the tickets coming into L2 and L3 queue and working on them
- Preparing the Weekly, Monthly , Quarterly and Yearly support statistics report and present it to the higher management
- Leading the India Support team (including both L2 and L3 Support) and also the L1 support team (Based onsite)
- Having end to end application and functional knowledge of the project.
- Acquired complete application suite and functional Knowledge from Onsite ( visiting New Zealand)
- Providing application and process knowledge to any new team members joining the Support team
- Involved in resolving L2 and L3 tickets
- Managing the Support team
- Preparing and presenting the daily ,weekly, monthly, quarterly and yearly support stats report
- Leading the daily and weekly team meeting
- Working on the Incidents, Service Requests and Change Requests
- Fixing the data related issues
- Fixing the application bugs
- Generating different reports based on client’s requirements
- Involved in organizational improvement process
- Monitor the team performance
Senior Support Engineer
Milvik technologies India Pvt Ltd
Bengaluru, Karnataka
01.2017 - 04.2017
- Managing and Providing technical support to various operations across the globe.
- Basically the operation in our terms are the different countries which we work on.
- Provide L2 application support for the mobile applications developed in JAVA
- Creating various reports based on user requirements across all the operations using MySQL
- Fixing any data related issues
- Fix the stored procedures based on the user’s definitions if there is any data discrepancies.
- Validate all the reports that has been sent to the country managers
- Automate the reports using splunk
- Create dashboards using Splunk, so the application error monitoring becomes easy
- Manage the L1 team which work 24*7, which comprises of 10 people
- Manage the L2 team which comprises of 5 people.
- Deploy the change requests raised by the higher authorities
- Communicate with various stakeholders for better service
- Responsible for any down time that needs patching and upgrading
- Involved in team building activities
- Fixing data related issues.
- Create stored procedures for new requirement
- Involved in requirement collection from the country managers
- Involved in doing the root cause analysis for any major issues and fixing them
Software Engineer
CGI Infosystems And Management Consultant
Bengaluru, Karnataka
05.2016 - 01.2017
- Receive the incident and change requests through BMC Remedy tool.
- Analysing the received incident and assign it to the team based on the level of expertise.
- Helping the team on resolving the incidents in case the team is stuck in some point of resolving the assigned issue.
- Conducting daily hurdle meeting with the client and presenting my team with the progress and defining the daily work measures.
- Debugging the stored procedures.
- Involved in access management in production from the db level and application level.
- Involved in application data correction.
- Taking the user requirements and working on the db to provide the correct data to the user as per the requirement.
- Involved in release management process.
- Generate the daily and weekly reports and present the current work status to the client.
- Monitor the team performance and help the team to perform better.
- Involve in team building activities.
Associate IT Consultant
ITC Infotech India Pvt Ltd
Bengaluru, Karnataka
11.2012 - 05.2016
- Taking Ownership of the Level 2 calls and resolving them.
- Responsible for user access management from the application level and database level.
- Fixing the SQL related bugs in the application.
- Debugging the stored procedures and fix them as per the user requirements.
- Collecting the user requirements for enhancing the application.
- SQL Data correction.
- Maintaining the application availability.
- Involved in access management in Active Directory.
- Single owner of workflow application called Bizflow.
- Defining the workflows in some of the financial and HR applications.
- Creating SQL scripts and modifying the data in Production environment as per the user requirements.
- Work as the Super portal Admin of Europortal (Client application includes 54 applications)
- Handling the Change requests raised by the users.
- Communicating to the users regarding any clarifications and providing guidelines to handle them efficiently.
- Communicating to the users regarding the date of closures and the status of the calls raised.
- Writing stored procedures, functions for new applications while working on the change requests.
Education
Bachelor of Science - Computer And Information Sciences
Acharya Institute of Technology
Bengaluru, Karnataka 06.2007 - 06.2011
Skills
DevOps
Accomplishments
- Recognized twice as the excellent performer of the quarter in ITC Infotech India limited.
- Successfully completed the ITIL V3 certification.
- Rewarded as most valuable asset of the project in Mindtree Ltd.
- Pursuing the AWS Certified Solutions Architect certification and aim to be certified by November.
Certification
ITIL V3 Foundation
Hobbies
- Travelling to know about different culture and food
- Playing keyboard and folk instruments
- Listening to music
Timeline
Module Lead
Mindtree Limited
06.2020 - 02.2021
Senior DevOps and Cloud Enginner
Altimetrik India Pvt Ltd
02.2020 - Current
Senior Product Specialist
Eurofins India Pvt Ltd
12.2017 - 06.2019
Senior Support Engineer
Milvik technologies India Pvt Ltd
01.2017 - 04.2017
Software Engineer
CGI Infosystems And Management Consultant
05.2016 - 01.2017
ITIL V3 Foundation
05-2015
Associate IT Consultant
ITC Infotech India Pvt Ltd
11.2012 - 05.2016
Bachelor of Science - Computer And Information Sciences
Acharya Institute of Technology
06.2007 - 06.2011
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