Smruti Sampad Padhi

As a Senior Product Manager at Bandhan Bank, I oversee a INR 27,000 Cr portfolio with a 15% CAGR and lead annual disbursements averaging INR 8,000 Cr. I play a key role in crafting and implementing a strategic plan that enhances profitability and resource efficiency in the Housing Finance Department.

Key Responsibilities:

• Direct PnL and strategic initiatives, significantly boosting ROA and CIR.
• Conduct market analysis and gather customer feedback to drive new product development.
• Collaborate with cross-functional teams to define product specifications and align with business goals.
• Manage key performance metrics and budgets, ensuring timely project execution and optimal resource use.

• Directed the Loan Against Property (LAP) product across India, focusing on customer retention, launching new initiatives, managing incentive schemes, and enhancing MIS reporting.
• Managed a portfolio exceeding INR 2,700 Crores, achieving monthly retention targets of over INR 55 Crores against an average exit request of INR 100 Crores.
• Redesigned the incentive structure to optimize payouts, resulting in a direct business uplift and sustained cost savings of 10% month-on-month.
• Led training sessions on new products, enhancing the team's proficiency in cross-selling and upselling strategies.

• Oversaw the MSE business loan portfolio, driving smooth achievement of regional targets through strategic product implementation and modifications.
• Excelled in vendor relationship management, and led the North team to record-breaking disbursements in Q2-22, achieving the highest targets post-COVID lockdown.
• Monitored key performance metrics, effectively identifying challenges and implementing innovative solutions to enhance sales team efficiency.
• Delivered comprehensive training on new products, equipping the team with advanced cross-selling and upselling strategies.

• Managed a cluster of 10 branches, focusing on upselling and cross-selling banking products, significantly enhancing customer relationships.
• Led a sales team that consistently exceeded targets by 10% annually, managing a portfolio worth approximately USD $4 million (~Rs 30 Cr).
• Maintained a portfolio with a PAR below 9% and an NPA under 1%, adding an average of 20 new business accounts each quarter.
• Directed a team of four associate managers, fostering enthusiasm and incorporating feedback to improve performance.

• Managed the cycling department, responsible for 25% of store revenue with a P&L of approximately INR 1 Cr.
• Implemented promotional events and marketing activities, generating an additional INR 25 Lacs annually.
• Optimized merchandise placement to maximize customer purchases.
• Set KPIs and introduced gamification to motivate a team of three associates.

• Worked on Airbus A380 Wing and Pylon Concessions
• Involved in providing engineering solutions for the non-conformances that occurs during the wing manufacturing to conform with the Airbus acceptable standards, quality and safety regulations.