SNEHA A V
STUDENT
Malappuram
Summary
Detail oriented and self motivated BSc Food Science and Nutrition student with hands on experience in quality assurance through an internship at an edible oil company. Proven ability to independently manage app based operations, including order coordination, customer request handling , and real-time updates. Strong understanding of food safety standards , GMP, basic lab practices. Seeking a QA/QC Nutritionist role to apply my technical knowledge, operational skills, and dedication to product quality and compliance.
Overview
1
1
year of professional experience
Work History
Intern
SKB OIL MILL
05.2025 - 05.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns.
- Conducted quality checks to ensure compliance with product standards and specifications.
Online Customer Service Representative
GRASS TO GLASS - FRESH MILK HOME DELIVERY
01.2024 - Current
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Monitored customer feedback and performance indicators to identify areas for improvement.
App operations executive
GRASS TO GLASS - FRESH MILK HOME DELIVERY
01.2024 - Current
- Managing the company's customer-facing mobile app, handling daily updates, including leave requests, delivery pauses and special customer needs.
- Coordinate next-day order requirements by reviewing and updating customer entries in real time, ensuring smooth operational flow.
- Monitor and resolve app-based service requests, enhancing customer satisfaction and operational efficiency.
- Ensure timely execution of app updates and communication with the delivery team based on customer instructions.
Education
Bachelor of Science - FOOD SCIENCE AND NUTRITION
NEHRU ARTS AND SCIENCE COLLEGE
Coimbatore, India 04.2001 -
High School Diploma -
KHM HSS VALAKKULAM
Malappuram, India 04.2001 -
Skills
- HACCP Principles
- FSSAI Guidelines
- Edible oil quality assessment
- Packaging and label verifications
- Shelf life monitoring
- Attention to detail
- Effective Communication
- Problem Solving
Timeline
Intern
SKB OIL MILL
05.2025 - 05.2025
Online Customer Service Representative
GRASS TO GLASS - FRESH MILK HOME DELIVERY
01.2024 - Current
App operations executive
GRASS TO GLASS - FRESH MILK HOME DELIVERY
01.2024 - Current
Bachelor of Science - FOOD SCIENCE AND NUTRITION
NEHRU ARTS AND SCIENCE COLLEGE
04.2001 -
High School Diploma -
KHM HSS VALAKKULAM
04.2001 -
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