Sneha Bhadoriya
Mumbai
Summary
Strategic professional with five years of corporate experience in hospitality and aviation support. Managed key accounts at StayVista, enhancing villa portfolio revenue, and contributed to customer service excellence at IGT Solutions. Recognized for effective communication, relationship management, and problem-solving capabilities.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Key Account Manager
StayVista
Mumbai
09.2024 - Current
- Managed relationships with luxury villa owners across Goa, achieving high retention and guest satisfaction
- Partnered with sales teams to close high-value bookings and handle premium guest requirements
- Led pricing and revenue strategies to improve occupancy and Average Daily Rate (ADR)
- Monitored portfolio performance, reducing idle inventory and driving consistent revenue growth
- Maintained accurate inventory and booking reliability during peak seasons, enhancing operational efficiency
- Shared Goa market insights and competitor trends to support revenue decisions
- Resolved owner and guest escalations while coordinating with operations and internal teams
- Supported new villa onboarding, Inventory management on all OTA's like Airbnb, MMT, Booking.com, Agoda.
Sales Executive
StayVista
Andheri
06.2022 - 09.2024
- Handled guest enquiries via calls, WhatsApp & email.
- Recommended villas tailored to guest preferences, enhancing customer satisfaction.
- Converted leads into bookings through follow-ups.
- Achieved sales targets by upselling add-on services to maximize revenue.
- Facilitated communication between operations and revenue teams to enhance workflow.
- Updated CRM and generated sales reports to track performance and inform strategy.
Customer Service Representative for Air India
Inter Globe Technologies Solution
Pune
10.2019 - 03.2021
- Assisted customers with ticket bookings and rescheduling requests
- Managed customer enquiries across multiple communication channels
- Resolved customer issues with knowledgeable, friendly support, contributing to high customer satisfaction.
- Coordinated with internal teams to resolve refund escalations promptly, ensuring customer satisfaction.
- Ensured high customer satisfaction through prompt, knowledgeable, and friendly supportAssisted Customer with Ticket booking and Rescheduling.
- Documented customer feedback and recommended improvements to enhance service quality.
- Documented customer feedback and recommended service quality improvements based on insights gained.
- Used CRM tools such as Salesforce, SITA, and Liaison to track interactions and maintain accurate records
- Utilized CRM software like Salesforce, SITA, Liaison to track customer interactions and maintain accurate records.
Education
MBA - Sales And Marketing
Symbiosis School of Online & Digital Learning.
Pune 07-2024
Skills
- Account management
- Customer relationship management
- Sales strategy
- Sales lifecycle
- Negotiation skills
- Project management
- Market research
- Revenue growth
- Business strategies
- Data analysis
- Social media marketing
Accomplishments
Highest revenue achiever from 2023 to 2024.
Certification
Certificate of Reservation and Ticketing with Amadeus from Frankfinn Institute.
Languages
English
Hindi
Marathi
Timeline
Key Account Manager
StayVista
09.2024 - Current
Sales Executive
StayVista
06.2022 - 09.2024
Customer Service Representative for Air India
Inter Globe Technologies Solution
10.2019 - 03.2021
MBA - Sales And Marketing
Symbiosis School of Online & Digital Learning.