SNEHA HODKAR
SALESFORCE CONSULTANT
Pune
Summary
- Detail-oriented and technically skilled Salesforce Technology with hands-on experience in configuration, deployment, automation, and integration within enterprise-scale environments.
- Proven expertise in delivering Salesforce solutions aligned with business requirements, creating automation through Apex jobs, and enhancing data integrity via SOQL.
- Adept in managing deployments, collaborating through Git and Bitbucket, and integrating systems using secure authentication.
- Strong documentation and reporting skills, with a consistent focus on optimizing workflows, knowledge sharing, and delivering value-added insights through dashboards and scheduled reports.
- Passionate about driving continuous improvement and cross-functional collaboration in a highly regulated banking environment.
Overview
8
8
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Associate Engineer
DEUTSCHE BANK
10.2023 - Current
- Experience in Salesforce.com applications configuration and implementation for DSM CSS and SesOps Salesforce Service Cloud application.
- Implemented Agile methodologies to improve project efficiency and deliverables.
- Handled incidents on ServiceNow, ensuring quick resolution and minimal disruption to the business users and stakeholders.
- Worked on change and problem management, mitigating risks and improving system reliability.
- Triaged and troubleshoot issues on Apex classes, ensuring smooth operation of Salesforce applications.
- Experience in Salesforce Administrative tasks like creating Roles, Users, Page Layouts, Approval Process, Validation Rules, Reports & Dashboards, permission sets, public groups, roles, role hierarchy, field-level security, record types along with OWD.
- Delivered enhancements and fixes for Salesforce features tracked in Jira, ensuring stable and scalable solutions aligned with banking compliance standards.
- Authored and maintained Salesforce runbooks and Knowledge Base articles on Confluence to document reusable processes and best practices.
- Led data activities such as data extraction and purging using SOQL queries to support audits, reporting, and platform hygiene.
- Integrated ServiceNow with Salesforce using secure authentication protocols (security token), ensuring smooth cross-platform data sync.
- Built and optimized complex Reports and Dashboards based on business KPIs and automated delivery via report scheduling.
- Conducted knowledge-sharing sessions with business stakeholders to enable self-service resolutions and promote platform familiarity.
- Performed end-to-end Sandbox refresh activities and ensured post-refresh validation for data integrity and system readiness.
- Facilitated daily stand-ups and weekly operational syncs to track work progress, manage priorities, and align with global project teams.
- Participated in requirement gathering discussions with business users to propose Salesforce solutions that enhance existing workflows and functionalities.
- Collaborated across technology, and compliance teams to deliver high-impact solutions in line with Deutsche Bank's Corporate Banking Technology division
- Gained exposure to additional applications like Report Manager, HRM, and CINQ, ensuring seamless integrations and reporting accuracy.
- Troubleshot and debugged Lightning Web Components (LWC) and Lightning App issues to ensure consistent user experience and system functionality.
- Participated in User Acceptance Testing (UAT) cycles to validate business requirements and ensure quality delivery before production rollout.
- Managed certificate renewals for CA-signed certificates, ensuring secure platform integrations and uninterrupted service.
Senior Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
09.2021 - 10.2023
- Worked on Sales Cloud and Service Cloud to deliver efficient customer relationship management and support solutions.
- Utilized ServiceNow to streamline development cycles, foster collaboration, and drive overall efficiency in project delivery.
- Managed and maintained data within Pardot, including user permissions, user management, and role creation for Pardot business users and performed Pardot data clean-up activities, including the deletion of automation rules, folders, and subfolders.
- Conducted thorough business process reviews, identifying areas for improvement and proposing tailored Salesforce solutions.
- Proficient in using the Salesforce Data Loader API tool for data manipulation, including update, insert, upsert, and delete operations.
- Reviewed and optimized Apex classes, test classes, custom labels, and custom settings to ensure code quality and performance.
- Developed expertise in Salesforce Object Query Language (SOQL) for efficient data retrieval and manipulation.
- Participated in testing efforts, including user acceptance testing, to validate the successful implementation of solutions.
- Managed certificate renewals and created CA-signed certificates for multiple Salesforce orgs, ensuring secure data communication.
- Led Salesforce data purging activities, successfully removing millions of records and components based on business requirements.
- Troubleshoot and enhanced Visualforce pages for the Feedback Handling System (FHS), improving user experience and data management.
- Leveraged Salesforce Inspector, VS Code, and Workbench for backup, monitoring, and querying data using SOQL. • Conducted component deployments between orgs using Package.xml via Workbench, ensuring smooth transitions and version control.
- Worked on custom objects, static resources, Page Layouts, custom settings and Custom Labels. • Orchestrated integration projects to synchronize opportunities and accounts with BOS, CDH, ByD, and CALT systems.
- In ServiceNow, managed incidents, change requests, service requests, and problem calls, ensuring timely resolution and tracking updates.
- Created Root Cause Analysis (RCA) reports for major issues, providing valuable insights and recommendations for future reference.
- Served as the Knowledge Management SPOC, overseeing the creation and progress of internal knowledge.
Sr. Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS PVT LTD
08.2020 - 09.2021
- Collaborated as a Salesforce admin, contributing to effective business processes and solutions.
- Analysed business requirements and resolved case requests by configuring profiles, permission sets, public groups, roles, role hierarchy, field-level security, record types, queues, reports & dashboards, and identifying/documenting bugs.
- Customized custom objects, static resources, page layouts, custom settings, and custom labels.
- Established lookup and master-detail relationships between objects and created junction objects to establish connectivity.
- Worked on Sales Cloud and Service Cloud, creating knowledge-based articles for Salesforce customers.
- Developed custom objects, applications, and custom report types.
- Managed case assignment rules, email alerts, and templates for effective case management.
- Implemented various Salesforce features, including objects, custom apps, layouts, tabs, validation rules, workflows, and approval processes.
- Designed custom formula fields, field dependencies, validation rules, workflows, and approval processes to automate alerts, field updates, and email generation.
- Worked extensively with standard Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, and Reports.
- Performed administrative tasks in Salesforce, including creating roles, users, page layouts, approval processes, validation rules, reports & dashboards, permission sets, public groups, role hierarchy, field-level security, record types, and organization-wide defaults.
- Utilized Change Sets for efficient deployment of components across Salesforce orgs, ensuring smooth transitions and version control.
- Designed and executed comprehensive test plans, scenarios, and test cases to ensure thorough coverage of requirements.
Technical Support Advisor
CONCENTRIX DAKSH PVT LTD
02.2017 - 08.2020
- Identified and solved technical issues in Salesforce.
- Provided on call support for critical issues
- Described solutions to customer's accurately.
- Worked on updating bulk records using Data loader and Workbench
- Researched, troubleshoot and resolved complex problems independently
- Followed up with client to ensure optimal customer satisfaction
- Worked closely with team members to exceed all the customer service requirement.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Worked on Validation rule, Workflows and created Approval process and Process builder.
Education
BBA -
Modern College
Pune04.2020
Skills
- Salesforce proficiency
- Salesforce Inspector
- Project Documentation
- Lightning Pages & Components
- Data Loader
- Change Sets
- Configuration Management
- Sharing Settings
- Debugging and Troubleshooting
- Security Controls
Certification
Salesforce Certified Administrator, 09/01/20
Extracurricular Activities
Volunteer, 12/01/15, 12/31/17, EPIC Foundation, Pune, Maharashtra, Participated as a volunteer in EPIC Foundation fest for Specially Abled kids.
Interests
Dance
Gardening
Travel
Personal Information
- Date of Birth: 07/06/1996
- Nationality: Indian
Other Competencies
- Involving in Client meetings and implementing the process, based on the client requirements.
- Having good Analytical, Programming and Problem-Solving Skills with excellent interpersonal skills, team player and good leadership qualities.
- Good Interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Ability to learn and adapt to new technologies quickly.
- Good analytical, verbal, written communication and interpersonal skills.
Timeline
Associate Engineer
DEUTSCHE BANK
10.2023 - Current
Senior Consultant
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
09.2021 - 10.2023
Sr. Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS PVT LTD
08.2020 - 09.2021
Technical Support Advisor
CONCENTRIX DAKSH PVT LTD
02.2017 - 08.2020
BBA -
Modern College
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