SNEHA KRISHNAMURTHY
Chennai
Summary
Engaged professional with experience in Customer Support and Accounts Receivable Analysts. Strong abilities in communication, problem-solving and willing to be associated with progressive organization that gives me scope to apply my educational and professional skills and provide me with advancement opportunity and knowledge empowerment .
Overview
2
2
years of professional experience
Work History
Accounts Receivable Analyst
Concentrix, TD SYNNEX
Chennai
10.2023 - Current
- Researched discrepancies between customers' payments and invoices.
- Prepared weekly reports summarizing total amount of funds collected from customers.
- Reconciled customer accounts by confirming outstanding balances due.
- Participated in special projects as needed within the department.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Identified ways to improve processes for more efficient workflow in Cash Application Department.
- Updated Cash Application procedures manual as required.
- Answered customer questions via emails regarding the payments.
Sr. Customer Support Executive
Sutherland, AMAZON.
Chennai
02.2023 - 09.2023
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Resolved escalated customer complaints promptly and professionally.
- Assisted customers with product adoption and utilization to promote customer success.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Strengthened customer retention by offering discount options.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Advisor 1
Concentrix, OLA.
07.2022 - 01.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Provided support during peak periods of activity.
- Responded to customer inquiries via phone, email and chat.
- Collaborated with colleagues to resolve complex customer queries.
- Resolved customer issues in a timely manner.
Education
Bachelor of Commerce (Accounting & Finance) -
SDNB Vaishnav college for women, Madras university
HSC -
Chellamall Vidyalaya Senior Secondary School
SSLC -
Chellamall Vidyalaya Senior Secondary School
Skills
- Good Communication skills in Written and Verbal
- Strong motivational skills, Logical Skills & Good Convincing Skills
- Ability to produce the best result in pressure
- Highly Adaptive with working environment (Rotational Shifts and Night Shifts)
- Quick Learner and Extended support to the team
- Active Listening
- Time management abilities
- Quality Assurance in assigned projects
- Payment Processing in ACH and WIRE Payments
- Documenting the Payments with proper Back-up for the future, in-case if customers ask for clarity
- Report Generation for daily, weekly and monthly
- Safe balancing the payments in-case if any error occurs
Languages
Tamil
First Language
English
Proficient (C2)
C2
DECLARATION
I solemnly confirm that all the information furnished above is true to the best of my knowledge and belief.
Timeline
Accounts Receivable Analyst
Concentrix, TD SYNNEX
10.2023 - Current
Sr. Customer Support Executive
Sutherland, AMAZON.
02.2023 - 09.2023
Advisor 1
Concentrix, OLA.
07.2022 - 01.2023
Bachelor of Commerce (Accounting & Finance) -
SDNB Vaishnav college for women, Madras university
HSC -
Chellamall Vidyalaya Senior Secondary School
SSLC -
Chellamall Vidyalaya Senior Secondary School
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