Tamizhazhagan M
Chennai
Summary
Experienced Technical Support professional with 2.7 years as a Subject Matter Expert, providing high-level support for international clients in the telecommunications industry. Proficient in resolving complex technical issues related to mobile networks and contributed skills to Telstra through Tech Mahindra. Currently excelling as a Product Support Engineer at Concentrix, specializing in Symantec products for the TD Synnex project .Eager to transition the expertise to Google's dynamic engineering environment, with a strong commitment to technical problem-solving, product optimization, and client satisfaction and aim to contribute to Google's mission of developing next-generation technologies and making an impact on a global scale.
Overview
3
3
years of professional experience
Work History
Product Support Engineer
Concentrix Technologies-Project-TD Synnex,USA
08.2023 - Current
- Seasoned Product Support Engineer specializing in Symantec products with strong background in enterprise support.
- Proficient in handling range of critical Symantec solutions, including Symantec Endpoint Protection Manager, Symantec Endpoint Protection, Symantec Endpoint Security, Email Security Cloud, and Symantec Messaging Gateway at enterprise support level.
- With team effort we have reduced handling cases per day from 15 cases per day to 2-3 cases along with improved CSAT Scores.
Subject Matter Expert
Tech Mahindra Limited -Project Telstra, Australia
01.2021 - 07.2023
- With deep understanding of Telstra's technological advancements, and commitment to customer satisfaction and be able to provide valuable insights, strategic guidance, and innovative solutions to internal teams, clients, and stakeholders
- Maintained control of volume of escalation ticket from 1000 to 300 by supporting team in every possibilties and improved CSAT score to Positive trends. With all these efforts recieved Rank 1 SME Award in 2023.
Education
Under Graduate - Civil Engineering
Anna University - PRCET
Thanjavur 04.2018
Skills
- Java Basic
- Support level experience in handling Windows, Linux and Mac Environment
- Know Basics in ML , TCP/IP Environment
- Python Basic
Timeline
Product Support Engineer
Concentrix Technologies-Project-TD Synnex,USA
08.2023 - Current
Subject Matter Expert
Tech Mahindra Limited -Project Telstra, Australia
01.2021 - 07.2023
Under Graduate - Civil Engineering
Anna University - PRCET
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