SNEHA KURUBGAUDA
Goa
Summary
Results-oriented Insurance Operations Specialist with excellent communication skills and 14 years of experience in Insurance operations including 4+ years in Team Handling. Successful at overseeing all areas of daily operations/underwriting and skilled in managing a team. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
IFFCO TOKIO GIC LTD
GOA
06.2012 - 01.2024
- Real-time support and escalation monitoring.
- Departmental Co-ordination
- Handling Grievance Redressal Unit.
- Ensuring 100% closure of all internal and external audit observations.
- Monitoring daily operations, ensuring efficiency, accuracy, and compliance with policies and procedures.
- Maintaining records of all operational activities, including personnel information, inventory levels, and customer service metrics.
- Preparing quotes, policies, and underwriting reports.
- Assessing risk, inspecting reports, scrutinizing, and ensuring compliance.
- Handling branch-level underwriting approval authority.
- Arranging underwriting approvals from Zonal and Corporate office.
Back Office Associate
CHOLAMANDALAM MS GIC LTD
GOA
10.2010 - 06.2012
- Reviewed documents for accuracy and completeness.
- Performed data entry tasks, including entering customer and account information into databases.
- Ensured compliance with company policies and procedures regarding back office operations.
- Maintaining various MIS & co-ordinations with marketing team.
Customer Service Executive
COASTAL HONDA (Honda Car Dealer)
VERNA GOA
02.2010 - 07.2010
Loan Sales Executive
HDFC BANK LTD
PONDA GOA
04.2007 - 07.2008
Education
BCA - Computer Sciences
GVM'S GGPR College of Commerce & Economic
Ponda04-2009
Skills
- Flexible & adaptable to change
- Possesses good analytical & complex problem solving skills
- Well versed with MS Office
- Training and mentoring
- Operational Efficiency
- Operational planning
- Process Improvement
- Customer Engagement
Certification
- Completed Licentiate examination of Insurance institute of India
Timeline
Assistant Manager of Operations
IFFCO TOKIO GIC LTD
06.2012 - 01.2024
Back Office Associate
CHOLAMANDALAM MS GIC LTD
10.2010 - 06.2012
Customer Service Executive
COASTAL HONDA (Honda Car Dealer)
02.2010 - 07.2010
Loan Sales Executive
HDFC BANK LTD
04.2007 - 07.2008
BCA - Computer Sciences
GVM'S GGPR College of Commerce & Economic
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