To work in a firm with professional work driven environment where I can utilize and apply my knowledge, skills, which would enable me to grow while fulfilling organizational goals.
Overview
2
2
years of professional experience
Work History
Guest Service Senior Associate (FRONT OFFICE)
ITC GRAND CHOLA ,Chennai, Guindy
03.2024 - Current
Taking guest check-in and check-out
Responding to complaints
Handling emails.
Team management and shift handling.
Looking up for monthly intends
Assigning Rooms
Manage billing and approval of eco bills
Verifying payment method
Responding to guest query.
Associate
Hyatt Regency Trivandrum
06.2023 - 02.2024
Taking guest check-in and check-out
Receiving phone calls and emails
Responding to complaints
Processing reservations
Assigning room
Makes and manage reservation
Manage any new reservation request
verifying payment method
Facilitates correspondence with guest
Coordination with other departments
Prepare bills and take payments
Prepare report regarding revenue and occupancy
Apprentice
Vivanta Kolkata
03.2022 - 04.2023
Manage online and phone reservations
Customer service
Making individual and group reservation
Taking and inputting reservation
Dealing with guest over telephone
Handling guest queries
Selling and promoting reservation service
Education
Currently pursuing graduation under bachelors of Hospitality Management -
SUBHASH BOSE INSTITUTE OF HOTEL MANAGEMENT
Completed diploma on Aviation and Hospitality - undefined
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
Passed class 12TH - undefined
KALYANI PUBLIC SCHOOL
01.2018
Passed class 10TH - undefined
NIVEDITA VIDHYAPITH, Ramkrishna Mission
01.2016
Skills
Inventory Tracking
opera
Guest relations
Customer support
Communication
Problem solving
Accomplishments
Completed Udaan training from Frankfinn Institute Of Air Hostess Training
Completed Diwa programme which is an A1 programme under Taj Brand.
Represented and won prize for my school in singing competition.
Sports.
Completed 5th year in Nazrul Geeti
Personality Traits
Friendly
Positive attitude
Willing to travel and relocate
Team working
Willing to Learn
Physical Factors
156 cm, 48, Normal
Personal Information
Father's Name: Siddhartha Majumdar
Mother's Name: Tulika Majumdar
Date of Birth: 10/25/99
Gender: Female
Marital Status: Single
Additional Information
Completed Udaan training from Frankfinn Institute Of Air Hostess Training
Completed Diwa programme which is an A1 programme under Taj Brand.
Represented and won prize for my school in singing competition
Completed 5thyear in Nazrul Geeti
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Guest Service Senior Associate (FRONT OFFICE)
ITC GRAND CHOLA ,Chennai, Guindy
03.2024 - Current
Associate
Hyatt Regency Trivandrum
06.2023 - 02.2024
Apprentice
Vivanta Kolkata
03.2022 - 04.2023
Currently pursuing graduation under bachelors of Hospitality Management -
SUBHASH BOSE INSTITUTE OF HOTEL MANAGEMENT
Completed diploma on Aviation and Hospitality - undefined