Summary
Overview
Work History
Education
Skills
Accomplishments
Personality Traits
Physical Factors
Personal Information
Additional Information
Languages
Timeline
Generic
SNEHA MAJUMDAR

SNEHA MAJUMDAR

Barasat

Summary

To work in a firm with professional work driven environment where I can utilize and apply my knowledge, skills, which would enable me to grow while fulfilling organizational goals.

Overview

2
2
years of professional experience

Work History

Guest Service Senior Associate (FRONT OFFICE)

ITC GRAND CHOLA ,Chennai, Guindy
03.2024 - Current
  • Taking guest check-in and check-out
  • Responding to complaints
  • Handling emails.
  • Team management and shift handling.
  • Looking up for monthly intends
  • Assigning Rooms
  • Manage billing and approval of eco bills
  • Verifying payment method
  • Responding to guest query.

Associate

Hyatt Regency Trivandrum
06.2023 - 02.2024
  • Taking guest check-in and check-out
  • Receiving phone calls and emails
  • Responding to complaints
  • Processing reservations
  • Assigning room
  • Makes and manage reservation
  • Manage any new reservation request
  • verifying payment method
  • Facilitates correspondence with guest
  • Coordination with other departments
  • Prepare bills and take payments
  • Prepare report regarding revenue and occupancy

Apprentice

Vivanta Kolkata
03.2022 - 04.2023
  • Manage online and phone reservations
  • Customer service
  • Making individual and group reservation
  • Taking and inputting reservation
  • Dealing with guest over telephone
  • Handling guest queries
  • Selling and promoting reservation service


Education

Currently pursuing graduation under bachelors of Hospitality Management -

SUBHASH BOSE INSTITUTE OF HOTEL MANAGEMENT

Completed diploma on Aviation and Hospitality - undefined

FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING

Passed class 12TH - undefined

KALYANI PUBLIC SCHOOL
01.2018

Passed class 10TH - undefined

NIVEDITA VIDHYAPITH, Ramkrishna Mission
01.2016

Skills

  • Inventory Tracking
  • opera
  • Guest relations
  • Customer support
  • Communication
  • Problem solving

Accomplishments

  • Completed Udaan training from Frankfinn Institute Of Air Hostess Training
  • Completed Diwa programme which is an A1 programme under Taj Brand.
  • Represented and won prize for my school in singing competition.
  • Sports.
  • Completed 5th year in Nazrul Geeti

Personality Traits

  • Friendly
  • Positive attitude
  • Willing to travel and relocate
  • Team working
  • Willing to Learn

Physical Factors

156 cm, 48, Normal

Personal Information

  • Father's Name: Siddhartha Majumdar
  • Mother's Name: Tulika Majumdar
  • Date of Birth: 10/25/99
  • Gender: Female
  • Marital Status: Single

Additional Information

  • Completed Udaan training from Frankfinn Institute Of Air Hostess Training
  • Completed Diwa programme which is an A1 programme under Taj Brand.
  • Represented and won prize for my school in singing competition
  • Completed 5thyear in Nazrul Geeti

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Guest Service Senior Associate (FRONT OFFICE)

ITC GRAND CHOLA ,Chennai, Guindy
03.2024 - Current

Associate

Hyatt Regency Trivandrum
06.2023 - 02.2024

Apprentice

Vivanta Kolkata
03.2022 - 04.2023

Currently pursuing graduation under bachelors of Hospitality Management -

SUBHASH BOSE INSTITUTE OF HOTEL MANAGEMENT

Completed diploma on Aviation and Hospitality - undefined

FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING

Passed class 12TH - undefined

KALYANI PUBLIC SCHOOL

Passed class 10TH - undefined

NIVEDITA VIDHYAPITH, Ramkrishna Mission
SNEHA MAJUMDAR