SNEHA NAKKA

Executed end-to-end revenue reconciliation and remittance operations for 15 international institutions. Implemented strict financial accuracy controls and governance measures. Coordinated cross-border payment cycles to maximize operational effectiveness. Served as finance operations lead, driving compliance and precision in financial reporting.

• Led reconciliation lifecycle management for 15 international entities, including agent networks. Achieved a 30% reduction in discrepancies using structured controls and exception frameworks. Facilitated month-end close with precise ledger reconciliation and variance analysis. Strengthened financial controls to improve consistency and transparency.
• Supervised billing operations, focusing on invoice generation and payment tracking accuracy. Validated payment allocations to enhance accuracy in financial reporting. Coordinated international remittance matching to facilitate timely transactions. Resolved billing disputes efficiently within strict SLA timelines.
• Utilized Lean Six Sigma principles to drive process optimization, enhancing team productivity by 15%. Established a robust documentation system with SOPs and checklists, minimizing onboarding duration. Standardized account reconciliation workflows to maintain compliance and achieve no audit findings. Systematically removed inefficiencies to bolster operational performance.
• Constructed automated Power BI dashboards, streamlining real-time reconciliation and improving billing accuracy. Leveraged AI for data transformation, drastically cutting reporting cycle times by 40% through automation. Employed SQL and advanced Excel for detailed financial data extraction. Facilitated pivot analysis and variance trending to provide actionable insights.
• Guided 14-member core finance team featuring 9 specialists, 3 Power BI analysts, 1 business analyst, and 1 collections support, and coordinated efforts of an additional cross-functional unit of 23 professionals.

• Scrutinized UK market financial transactions and account activities to detect fraudulent behavior and irregular payment trends
• Facilitated structured transaction reviews and investigations achieving 98%+ accuracy in fraud detection assessments adhering to internal quality benchmarks.
• Applied financial oversight and maintained regulatory compliance standards in transaction monitoring, alerting senior investigators to high-risk cases.
• Orchestrated risk mitigation efforts in partnership with internal compliance and operations teams to bolster preventive financial controls.

• Conducted voice-based technical support for US customers consistently reaching 95% first call resolution (FCR) — above team benchmark.
• Delivered end-to-end escalation resolution, earning recognition as a leading performer. Regularly exceeded monthly service quality and resolution targets with proactive solutions.

• Enhanced US mortgage underwriting operations through execution of document verification compliance reviews and financial data validation on mortgage files.
• Managed interactions with lenders, underwriters, and customers to confirm correct documentation, reducing processing delays and compliance exceptions.