Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Timeline
BusinessAnalyst
Sneha Pandey

Sneha Pandey

Summary

Technical Writer with 8+ years of experience driving documentation strategy and delivering high-impact content for SaaS and cloud-based products. Proven ability to lead cross-functional teams, mentor junior writers, coordinate documentation workflows, and create user-centric, clear, and engaging technical materials. Skilled in technical content strategy, UX writing, information architecture, accessibility, and localization to ensure scalable, reusable, and consistent documentation.

Overview

8
8
years of professional experience

Work History

Technical Writer

OpenText
05.2024 - Current
  • Develop end-to-end product documentation using ArborText and internal tools aligned with OpenText’s style and standards.
  • Collaborate with Product Managers to write, review, and publish release notes and new feature announcements.
  • Conduct peer reviews of documentation and UX/UI text to ensure clarity and consistency.
  • Mentor junior writers by providing feedback, organizing training sessions, and fostering professional growth.
  • Lead cross-functional training sessions to improve documentation standards and collaboration.
  • Coordinate cross-functional documentation efforts to streamline workflows and improve content reuse and quality.
  • Partner with SMEs and Developers to create cloud-based user manuals, configuration guides, and integration instructions.
  • Apply MSTP guidelines and documentation best practices such as chunking, minimalism, and reuse.
  • Contribute to content strategy by identifying improvements, defining information architecture, and optimizing workflows.

Associate Technical Writer

Globallogic
03.2023 - 04.2024
  • Develop Google Sites, newsletters, help center content, user manuals, and guided tours for client projects.
  • Collaborate with project managers and leads to create project documentation and training materials.
  • Review peer documentation to ensure quality and alignment with client expectations.
  • Edit, transcribe, and localize training scripts and videos.
  • Participate in content strategy initiatives to improve documentation structure and user experience.
  • Mentor junior technical writers, providing guidance on best practices and fostering professional development within the team.

Technical Writer

Studio Graphene Pvt Ltd
09.2021 - 02.2023
  • Created user documentation including guides, manuals, and operations materials.
  • Collaborated with engineers and product managers to develop internal and external manuals.
  • Applied UX writing principles for interface text and online help.
  • Supported localization efforts through structured, reusable content.
  • Contributed to documentation taxonomy and content strategy.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.

Senior Technical Content Writer

IBL INFOTECH
03.2021 - 09.2021
  • Updated technical publications and instruction booklets.
  • Collaborated on user manuals and developer guides.
  • Ensured clarity and usability through UX writing and content chunking.
  • Enhanced readability by editing complex technical documents for clarity and conciseness.
  • Reduced user support calls by crafting comprehensive user guides and FAQs for web applications.

Senior Media Analyst

Prime Opinion
02.2020 - 01.2021
  • Summarized and tagged news articles based on market trends.
  • Wrote blog posts offering analysis and commentary.
  • Maintained consistency across company documents by adhering to established style guidelines and templates.
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.

Creative Content Writer

Lemontree Media Works Pvt Ltd
12.2018 - 01.2020
  • Developed marketing content and user manuals.
  • Maintained platform-specific documentation and collateral.
  • Boosted audience engagement through regular production of high-quality newsletters, articles, and blog posts.
  • Formatted content to adhere to industry-specific style guides.

Content Writer

Adroit Visuals
06.2017 - 12.2018
  • Created SEO-friendly content following branding guidelines.
  • Revised and proofread content for accuracy and clarity.
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

Education

MA - Journalism and Mass Communication

Singhania University

Skills

    • DITA and XML authoring (MadCap Flare, Arbortext Ediror, OxygenXML)

    • GitLab and GitHub

    • Figma

    • Jira and Confluence

    • SnagIt

    • Adobe Creative Cloud

    • Microsoft Visio

    • MS Office

    • HTML

    • Markdown

    • Swagger and Postman

Personal Information

Websites

Timeline

Technical Writer

OpenText
05.2024 - Current

Associate Technical Writer

Globallogic
03.2023 - 04.2024

Technical Writer

Studio Graphene Pvt Ltd
09.2021 - 02.2023

Senior Technical Content Writer

IBL INFOTECH
03.2021 - 09.2021

Senior Media Analyst

Prime Opinion
02.2020 - 01.2021

Creative Content Writer

Lemontree Media Works Pvt Ltd
12.2018 - 01.2020

Content Writer

Adroit Visuals
06.2017 - 12.2018

MA - Journalism and Mass Communication

Singhania University

Similar Profiles

CREATE PROFILE
Sneha Pandey