Sneha Pereira

Job Description

Reviewing the checks deposited by the customers into the bank. And making an appropriate decision weather to pass, hold are restrict on the customer’s account.

Job Profile

• Working in a blended environment striving to minimize and prevent losses resulting from high risk and fraudulent monetary and deposit transactions.
• Reviewing or investigating routine risk transactions/reports in accordance with rules outlined by the management.
• Taking proactive measures to prevent losses by profiling the Customer, the Deposit in question and account activity,
• Making Outbound calls to the Paying Bank/Makers.
• Maintaining effective relationships with Corporate Security, Law Department, Account Officers and other representatives from various Line Of Business and Financial Institutions.
• Comply with firm’s policies and SOP’s.
• Additional Responsibilities.
• Maintaining the Attendance and Leave records of all the specialists.
• Preparing the Login in/Log out as well as the Break adherence report of the teams on a daily basis.
• Sending Daily productivity data to the team along with projection.
• Helping with reviews for the outlier within the team in order to minimize losses and meet customer needs.
• Sending hourly check points in order to know the APH of each individual thereby increasing efficiency.
• Tracking data for the team for CBT completion and other activities.
• Being proactive in helping the team for any queries and difficulties.
• Side by sides with the outliers in the team, and gradually getting positive results.
• Sharing best practices, along with examples.
• Making the loss file and discussing the same in the team meets.
• Taking care of Team Bonding activities and arranging the inter team RnR’s.

Job Description

• Servicing Mortgage Loans of the Bank.

Job Profile

• Process involved modification/servicing the mortgage loan accounts on which there is a bankruptcy filed by the customer in the United States.
• Interacting with the US Attorney’s and Trustee’s to cure the default.
• Providing delinquent customers the best Loan Modification, according to their ability to pay.

Job Description

• Sales
• Selling space to customers on a local search engine.

Job Profile

• Maintain constant preference on sales to address customer’s needs.
• Approach browsing customers and initiate conversation to determine buying preference and accordingly offer the best options available.

Job Description

• Collections
• Recovering debts from the debtors

Job Profile

• Process involved recovering debts by calling debtors who were delinquent for more than 3 to 5 years of magazine subscription by following the guidelines of the FDCPA law
• Interacting with the US Attorney’s for further procedures if the debtor refuses to pay.