Richa Priya
Bangalore
Summary
Passionate, flexible and organized manager with excellent written, oral and interpersonal communication skills. A rapid learner who brings excitement and enthusiasm to her work and remain calm and poised even in high-pressure situations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Branch Operations Manager
HDFC Bank Ltd
- Implemented new customer service training program that resulted in 25% increase in customer satisfaction scores within first quarter
- Developed and executed successful campaigns that increased branch revenue by 10% over six-month period
- Managed team of 15 staff members, resulting in 20% increase in team productivity and 10% decrease in staff turnover
- Improved compliance with regulatory requirements by implementing new policies and procedures, resulting in 100% pass rate on all audits
- Recruited, trained, and managed effective team of branch staff
- Handled regulatory inquiries from various authorities, including ED, RBI, Banking Ombudsman, Consumer Court, and police departments
- Monitored and reviewed compliance activities to ensure adherence to established policies and procedures, resulting in 95% compliance rate across all parameters of branch banking
- Handled Anti-Money Laundering reports for branch, performing independent checks of KYC for savings and current accounts
- Monitored suspicious accounts, took clarifications on inflow and outflow of money, and reported to respective suspicious transaction report department.
Deputy Branch Manager/Branch Operation Manager
ICICI Bank Ltd.
04.2018 - 01.2021
- Responsible for compliance and sales at branch including Retail Liability products, CASA, Corporate Accounts, TASC Accounts, Assets
- Handling Rs1042 crore GL size Branch, with Operating profit holding achievement of 103%
- Ensuring audit compliance in all areas of Branch Operations stipulated by organization and holding Internal Audit Department score of 94.04 out of 100
- Guiding and leading team to achieve organizational goals in asset business and holded percentage achievement of 84%
- Executed customer transactions, including deposits, withdrawal, demand draft and cheques within TAT
- Checking voucher to clear transaction of more than 10 lakhs
- Key/Vault custodian
- Capacity Building and leading team of 3 towards organizational goal Responsible for managing entire banking operations, encompassing routine banking operations, client servicing with complaint addressable.
Deputy Manager- Trade Finance, KYC and AML
ICICI Bank Ltd.
04.2014 - 03.2018
- Analysing multiple seller accounts for fraudulent activities
- Reviews documentation for new customer accounts, evaluates high-risk accounts and analyses new customer processes and policies
- Providing sellers with the appropriate details on their queries and helping them in proceeding in the right way to sell through e-commerce
- Providing ideas to the Policy Team to bring in changes and help customer have better buying experience and avoid fraudulent activities and bad actors on the platform
- Analysing and providing ideas to make sure there are no defects, and make sure that it is made to company standards
- Responsible for Import Export transaction of our corporate clients
- Handling End to End scrutiny of documents with Compliance and regulations
- Ensure transactions are processed with the TAT
- Planning, coordinating and monitoring client files.
Education
Post Graduate Diploma (Banking and Finance) -
Manipal University
01.2013 - 04.2014
Bachelor of Commerce -
Vinoba Bhave University
01.2008 - 04.2011
Skills
Trade Finance
Know Your Customer (KYC)
Anti-Money Laundering (AML)
Retail Branch Banking Liability
Team Management
Client Management
Business Development
Supervision and Training
Certification
National Institute of Securities Markets
Personalsnippets
03/31/90, Married, Female, English, Hindi
Awards
Service Excellence Award from Internal Audit department
Timeline
Deputy Branch Manager/Branch Operation Manager
ICICI Bank Ltd.
04.2018 - 01.2021
Deputy Manager- Trade Finance, KYC and AML
ICICI Bank Ltd.
04.2014 - 03.2018
Post Graduate Diploma (Banking and Finance) -
Manipal University
01.2013 - 04.2014
Bachelor of Commerce -
Vinoba Bhave University
01.2008 - 04.2011
Branch Operations Manager
HDFC Bank Ltd
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