Sneha Roy Chowdhury
QAAutomation Engineer
Kolkata
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at PWC IN. Skilled in strategic planning and problem-solving, adept at fostering collaboration and driving business development. Achieved significant improvements in project delivery times and staff development, leveraging both technical and interpersonal skills to exceed objectives.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Manager
PWC IN
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior QA Analyst
CSG Internationational
04.2020 - 04.2022
- Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
- Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
- Championed the adoption of Agile methodologies within the QA department, promoting flexibility in response to evolving project needs.
- Developed a strong understanding of product requirements through close collaboration with business analysts, contributing valuable input during requirement gathering phases.
- Optimized testing workflows by introducing innovative tools and methodologies that enhanced overall team productivity.
- Worked closely with developers to reproduce and troubleshoot complex bugs, facilitating timely fixes and enhanced product quality.
- Proactively tracked industry trends and emerging technologies, maintaining a competitive edge in the rapidly evolving QA landscape.
- Performed end-to-end testing on web applications, ensuring an exceptional user experience across various platforms and devices.
- Reduced product defects by performing thorough regression testing during each release cycle.
- Enhanced software quality by implementing comprehensive test plans and executing test cases.
- Conducted risk assessments for potential software releases, ensuring optimal product stability before launch.
- Built automated test scripts to handle repetitive software testing work.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
QA Automation Test Analyst
Wipro Technology
10.2018 - 04.2020
- Supported continuous integration efforts by integrating automated tests into build pipelines using Jenkins or similar tools.
- Assisted in the creation of clear and concise defect reports, facilitating effective communication between QA and development teams.
- Mentored junior QA analysts in best practices for test design, execution, reporting, and troubleshooting techniques.
- Ensured seamless user experiences on multiple platforms by conducting compatibility testing across web browsers and mobile devices.
- Improved product reliability with thorough manual and automated testing of new features, bug fixes, and performance optimizations.
- Streamlined testing processes, utilizing industry-standard tools such as Selenium WebDriver, JUnit, and TestNG.
- Documented testing procedures for developers and future testing use.
QA Automation Engineer
Infosys Ltd.
02.2015 - 10.2018
- Streamlined QA processes by developing and maintaining automation scripts, contributing to faster release cycles.
- Supported agile development methodologies by participating in daily stand-ups, sprint planning sessions, and retrospectives.
- Created detailed documentation for test cases, procedures, and results analysis, promoting transparency in the QA process.
- Enhanced product reliability with thorough regression testing and continuous integration practices.
- Reduced manual testing time through the implementation of robust automation frameworks, optimizing resource utilization.
- Managed defect tracking process using bug-tracking tools, providing timely updates on issue resolution progress to stakeholders.
- Implemented data-driven testing approaches for more efficient and accurate validation of application functionality.
- Collaborated with cross-functional teams to identify and resolve critical software issues, ensuring a seamless user experience.
- Established clear communication channels between developers and QA teams, fostering a collaborative work environment that prioritized problemsolving.
Education
B Tech - ECE
WBUT
Kolkata 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Business Development
Project Management
Staff Training and Development
Verbal and written communication
Problem-Solving
Decision-Making
Teamwork and Collaboration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Certification
Selenium,Playwright,Cypress,Safe Agilist
Timeline
Manager
PWC IN
05.2022 - Current
Senior QA Analyst
CSG Internationational
04.2020 - 04.2022
QA Automation Test Analyst
Wipro Technology
10.2018 - 04.2020
QA Automation Engineer
Infosys Ltd.
02.2015 - 10.2018
B Tech - ECE
WBUT
04.2001 -