Sneha Salunke

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Developed risk management framework to minimize project delays and budget overruns.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Service desk

• Participated in change management initiatives for IT systems upgrades or modifications while minimizing disruption to users.
• Developed comprehensive training materials to enhance new hire onboarding and ongoing team member education.
• Proactively identified potential risks or bottlenecks within the department''s workflows; implemented measures to mitigate them.
• Mentored junior team members, facilitating their professional growth and skill development.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
• Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
• Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
• Reduced support tickets through proactive maintenance of hardware, software, and systems.