Sneha Sarkar
Sales Manager
Bengaluru ,Karnataka
Summary
Experienced Sales Manager bringing 5 years 9 months of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Development Executive
Knowledge Hut by Upgrad
Bangalore, Karnataka
08.2021 - Current
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Customer Relationship Manager
Bonito Designs
Bangalore, Karnataka
10.2019 - 07.2021
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Experienced with Lead Squared customer relationship management (CRM) system.
- Exceeded monthly sales target by achieving more than 100% every month.
Senior Inside Sales Manager
Simplilearn
Bangalore, Karnataka
05.2018 - 09.2019
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Increased referrals 20% by building productive partner networks.
Institutional Sales Executive
Impelsys India Pvt Ltd
Bangalore, Karnatak
08.2016 - 04.2018
- Sales and promotions of eBook's from various publishers in US, Europe and Asia Pacific.
- Conduct email campaign and do outbound call.
- Track active pipeline of leads, status of each lead and closure.
- Provide customer support - Initiate trial and regular access, manage subscription and resolve technical queries, follow up for payment.
Education
High School Diploma -
Bokaro Public School
Bokaro 05.2010 - 05.2012
Bachelor of Science - Microbiology
Mount Carmel
Bangaluru 06.2012 - 06.2015
Skills
Interpersonal communication skills
Accomplishments
- Collaborated with team of 14 in the development of creating a new Referral Team.
Timeline
Business Development Executive
Knowledge Hut by Upgrad
08.2021 - Current
Customer Relationship Manager
Bonito Designs
10.2019 - 07.2021
Senior Inside Sales Manager
Simplilearn
05.2018 - 09.2019
Institutional Sales Executive
Impelsys India Pvt Ltd
08.2016 - 04.2018
Bachelor of Science - Microbiology
Mount Carmel
06.2012 - 06.2015
High School Diploma -
Bokaro Public School
05.2010 - 05.2012
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