Sneha Shirke
Pune
Summary
Compassionate Hospital Receptionist known for high productivity and efficient task completion. Specialized in patient communication, medical terminology, and data entry accuracy. Excel in empathy, active listening, and problem-solving to enhance patient experience and support hospital operations.
Overview
16
16
years of professional experience
Work History
Front Office Executive
kids clinic India Limited
Pune
05.2023 - Current
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Updated patient information in computer databases accurately and regularly.
- Processed payments from patients for services rendered using cash, credit cards or checks.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Provided administrative support including photocopying, scanning documents, faxing.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Coordinated various events organized within the office premises.
- Managed customer complaints and rectified issues to complete satisfaction.
Front Desk Officer
Jupiter Hospital
Baner Pune
03.2022 - 05.2023
- Scheduled appointments for clients utilizing computerized appointment system.
- Answered incoming calls promptly and directed them to appropriate personnel.
- Provided information about the company services to potential customers.
Customer Care Executive
Accord Multispeciality Hospital
Spine Road Moshi
01.2019 - 02.2022
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
Laboratory Technician
Gupte Hospital
Deecan Gymkhana
07.2013 - 12.2017
- Processed specimens following established protocols while adhering to strict safety standards.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
Lab Assistant Intern
YCM Hospital
Pimpri
01.2009 - 04.2011
- Assisted in setting up and operating laboratory equipment.
- Conducted research projects under the supervision of senior lab staff.
- Ensured that all safety protocols were followed while performing tests in the lab environment.
Education
Associate of Arts -
YCMOU
Kothrud06-2017
Post Graduation -
PGDMLT
Medinova Training Institute, Pimpri Chinchwad05-2010
Diploma -
DMLT
Medinova Training Institute, Pimpri Chinchwad05-2008
High School Diploma -
LSVD College of Arts,commers & Science Jawale
Sangola ,Dist- Solapur05-2006
High School Diploma -
Kanya Vidyalaya Mohi
Satara05-2004
Skills
- Database Administration
- Mail handling
- Workflow Planning
- Data entry expertise
- Basic accounting
Affiliations
- Reading Novels
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Beginner (A1)
A1
Timeline
Front Office Executive
kids clinic India Limited
05.2023 - Current
Front Desk Officer
Jupiter Hospital
03.2022 - 05.2023
Customer Care Executive
Accord Multispeciality Hospital
01.2019 - 02.2022
Laboratory Technician
Gupte Hospital
07.2013 - 12.2017
Lab Assistant Intern
YCM Hospital
01.2009 - 04.2011
Associate of Arts -
YCMOU
Post Graduation -
PGDMLT
Diploma -
DMLT
High School Diploma -
LSVD College of Arts,commers & Science Jawale
High School Diploma -
Kanya Vidyalaya Mohi
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