Sneha Shivalkar
IT
Bengaluru
Summary
Detail-oriented Associate Process Manager with experience in ITSM and production support. Skilled in analyzing workflows and implementing solutions that drive efficiency and improve service delivery. Ready to leverage expertise in SQL and incident management for impactful contributions.
Overview
2
2
Languages
2
2
Certifications
Work History
Associate Process Manager
EClerx Services
07.2025 - 11.2025
- Reviewed process workflows to detect areas for refinement and efficiency advancements.
- Analyzed process workflows to identify areas for improvement and efficiency gains.
- Worked alongside team members to identify and address operational challenges while optimizing daily operations.
- Supported preparation of reports detailing process performance and key metrics for management review.
- Monitored compliance with established policies and procedures to ensure consistent operational standards.
- Coordinated ITSM process implementation to enhance service delivery efficiency.
- Collaborated with cross-functional teams to identify and resolve IT service issues.
- Contributed to development of process documentation and training materials for ITSM practices.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Outlined and modified process workflows to elevate team awareness and conformity.
Senior Application Support Engineer
CitiusTech Healthcare Technology Private
12.2022 - 03.2025
- Developed and implemented application support strategies to enhance system performance and reliability.
- Troubleshot complex technical issues, leveraging in-depth knowledge of healthcare applications and infrastructure.
- Collaborated with cross-functional teams to ensure seamless deployment of software updates and enhancements.
- Mentored junior engineers, providing guidance on best practices for application support and troubleshooting techniques.
- Analyzed user feedback to identify areas for improvement within existing applications, leading to enhanced user satisfaction.
Senior Software Engineer
Microlise Telematics Pvt Ltd
03.2022 - 07.2022
- Designed and implemented scalable software solutions to enhance telematics functionality.
- Led code reviews to ensure adherence to best practices and maintain code quality.
- Collaborated with cross-functional teams to gather requirements and deliver effective software features.
- Mentored junior developers, fostering skills growth and promoting best coding practices.
- Integrated third-party APIs to enhance product capabilities and user experience.
Education
Bachelor of Science - Information Technology
Himalayan University
Itanagar, India 04.2001 -
Skills
Gcp
Incident management
Production support experience
JIRA
ITSM, ITIL
SQL
Control-M
Servicenow, Citrix
L2/L3 support, P1/P2
Troubleshooting , REST Api, JSON,HL7
Certification
Agentic Ai with system and design- Training
Timeline
Associate Process Manager
EClerx Services
07.2025 - 11.2025
Senior Application Support Engineer
CitiusTech Healthcare Technology Private
12.2022 - 03.2025
Senior Software Engineer
Microlise Telematics Pvt Ltd
03.2022 - 07.2022
Bachelor of Science - Information Technology
Himalayan University
04.2001 -