Sneha Singh
Summary
A highly skilled professional with over 6 years of experience in program management, audit, compliance, and process implementation. Expertise in leading cross-functional projects, client onboarding, and ensuring adherence to quality standards like ISO. Adept at stakeholder management, internal auditing, and enhancing business processes for optimal performance. Seeking to contribute to the success of the organization by leveraging acquired skills and knowledge in a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Associate, Program Management
SP Jain Institute of Management and Research
11.2022 - 10.2023
- Led program development and execution for key initiatives (PGPM, PGMPW, GMP)
- Coordinated with stakeholders (faculty, staff, participants) to ensure successful program delivery
- Conducted internal audits and provided training on examination policies
- Validated self-audit questionnaires and gathered compliance evidence across departments
- Updated SOPs and workflows, ensuring smooth procurement by managing Purchase Requisitions (PR) in ERP systems.
Business Support Advisor
LRQA
09.2021 - 11.2022
- Managed certification processes, ensuring delivery within SLAs
- Developed SOPs for various business functions to streamline operations
- Led client onboarding, preparing contracts, and ensuring seamless audit planning via Oracle suite
- Conducted compliance audits across departments, addressing issues and ensuring adherence to policy guidelines
- Handled certificate suspension/withdrawal and supported client queries related to invoicing and compliance
- Enhanced business operations by streamlining processes and implementing new systems
Process Executive
Bureau Veritas
05.2018 - 07.2021
- Conducted reviews of pre-audit processes, ensuring compliance with FSSC & ISO standards
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates
- Performed Anti-Money Laundering (AML) checks and monitored certifications and contracts to meet internal KPIs
- Trained new team members and developed SOPs, reports (MOM, MIS & KPIs), and business continuity plans
- Facilitated query resolution for clients, ensuring smooth operations
- Managed cross-functional teams in order to achieve project goals within deadlines
Associate Trainee
Lumina Datamatics
07.2017 - 12.2017
- Supported e-commerce operations by generating reports and mapping product lines to business needs
- Assisted vendors with onboarding and data aggregation, contributing to business growth
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards
Education
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Mumbai, India07.2023
Bachelor of Management Studies - Finance
Matushree Pushpaben Vinubhai Valia College
Mumbai, India10.2016
Skills
- Program Management
- Process Implementation
- Internal Audit & Compliance
- Client Onboarding & Relationship Management
- ISO Standards (9001, 27001, 14000)
- Project & Quality Assurance
- MS Office & Database Management
- SOP Development
- ERP Tools & Oracle Suite
- Stakeholder Management
Accomplishments
- Oracle Suite
- ERP Systems
- MS Office (Word, Excel, PowerPoint)
Additional Information
- Received two Spot Awards as part of the FSSC team for faster product delivery.
- Contributed to the team that won the Best Team of the Quarter for completing the V.4.1 and V.5 transition under UKAS Accreditation guidelines.
Timeline
Associate, Program Management
SP Jain Institute of Management and Research
11.2022 - 10.2023
Business Support Advisor
LRQA
09.2021 - 11.2022
Process Executive
Bureau Veritas
05.2018 - 07.2021
Associate Trainee
Lumina Datamatics
07.2017 - 12.2017
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Bachelor of Management Studies - Finance
Matushree Pushpaben Vinubhai Valia College
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