SNEHA BASU
Kasundia
Summary
Dynamic Operations Executive with a proven track record and excelling in process management and data analysis. Adept at enhancing operational efficiency and fostering team collaboration, I drive impactful solutions that streamline workflows and elevate service quality. Committed to achieving excellence in every project undertaken.
Overview
3
3
years of professional experience
Work History
Operations Executive
Clirnet Services Pvt Ltd
11.2024 - Current
- Analyze and optimize operational processes for efficiency.
- Collaborate across teams to gather and analyze data.
- Proficient in data analysis tools for insights.
- Overseeing daily business operations to ensure smooth workflow.
- Coordinating between departments to streamline operations.
- Working with cross-functional teams (finance, IT, HR, etc.) to resolve issues.
- Contributing to knowledge base and SOP creation.
- Ensuring adherence to company policies, regulatory standards, and SLAs.
- Maintaining proper documentation of processes, incidents, and resolutions.
Purchase Executive
ABN Tower and Transmission Pvt Ltd
Kolkata
09.2023 - 07.2024
- A procurement specialist or Purchasing SPECIALIST acquires a company various supplies.
- Co-ordinate the project also from the headquarter as well send the drawings, documents etc.whichever will be needed.
- Building purchase strategies: Developing strategies for purchasing.
- Preparing cost estimates: Creating cost estimates.
- Preparing purchase orders: Creating purchase orders.
- Negotiating terms: Negotiating terms and agreements.
- Managing vendor suppliers: Ensuring vendor suppliers and services meet project timelines.
Customer Service Executive
Aegis Customer Support Services
Kolkata
12.2022 - 08.2023
- Handle customer complaints and provide appropriate solutions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
Research Analyst
Globsyn IT Services Private Limited
Kolkata
12.2022 - 08.2023
- Data annotators label data in images, videos, audio, and text to create labeled datasets. For example, they might identify company names or job titles in text, or transcribe spoken commands into text.
- Data annotators review annotated data for accuracy and completeness, and make adjustments as needed. They also ensure that all annotations follow the same rules and guidelines.
- Data annotators maintain organized records of annotated data and any changes made.
- Data annotators learn and apply new annotation techniques and tools to improve efficiency and accuracy.
Education
BTech - Electrical Engineering
MCKV Institute of Engineering
Liluah, WB01.2021
Skills
- Process Management
- Project Management
- Quality Control
- Supply Chain & Logistics
- Data Analysis
- Decision-Making
- CRM TOOLS/AUTOMATION TOOLS
- Communication
- Operational Efficiency
- Team Collaboration
- Problem Solving
Languages
- English
- Hindi
- Bengali
Timeline
Operations Executive
Clirnet Services Pvt Ltd
11.2024 - Current
Purchase Executive
ABN Tower and Transmission Pvt Ltd
09.2023 - 07.2024
Customer Service Executive
Aegis Customer Support Services
12.2022 - 08.2023
Research Analyst
Globsyn IT Services Private Limited
12.2022 - 08.2023
BTech - Electrical Engineering
MCKV Institute of Engineering