Snehal A K
Office And Administrative Support
Pune,MH
Summary
Results-driven professional experienced in day-to-day operations management. Known for strong teamwork and time management skills, with a focus on developing effective solutions that enhance customer relationships and streamline processes.
Overview
13
13
years of professional experience
Work History
Application Support Engineer
Atos Global IT Solutions
03.2013 - 12.2015
- Provided technical support for application issues, ensuring timely resolutions and minimal downtime.
- Collaborated with cross-functional teams to troubleshoot and optimize application performance.
- Conducted system monitoring and analysis to identify recurring problems and implement solutions.
- Documented support processes and user guides for knowledge sharing within the team.
- Managed ticketing system for incident tracking, prioritizing issues based on impact and urgency.
Customer Relationship Manager
Sridha Motors Pvt Ltd
12.2015 - 01.2021
- Processed and verified invoices to ensure accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve discrepancies in billing and payment issues.
- Utilized claims management software to track and manage claim statuses effectively.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Developed and implemented customer feedback systems to enhance service delivery and satisfaction.
- Analyzed customer data trends to identify improvement areas in service processes.
Bussiness and Finance
Sridha Auto Expert
01.2021 - 06.2026
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed and issued invoices accurately within established deadlines.
- Reviewed and reconciled billing discrepancies with clients to ensure accuracy.
- Developed payment plans to assist clients in resolving outstanding debts, enhancing customer satisfaction.
Education
Master of Science - Computer And Information Sciences
Modern Collage,Pune
Pune 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Timeline
Bussiness and Finance
Sridha Auto Expert
01.2021 - 06.2026
Customer Relationship Manager
Sridha Motors Pvt Ltd
12.2015 - 01.2021
Application Support Engineer
Atos Global IT Solutions
03.2013 - 12.2015
Master of Science - Computer And Information Sciences
Modern Collage,Pune
04.2001 -